General Manager

1 week ago

Elizabeth, New Jersey, United States Pollo Campero Full time


Overview

The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.



Responsibilities

  • Establish objectives and goals for operations and supervise daily shift operations
  • Procures the implementation of best practices regarding the operation
  • Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
  • Attends and resolves problems as they appear in the restaurant operation
  • Involves himself in the operational and technical training of employees
  • Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
  • Maintains safety and food quality standards
  • Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
  • Organizes schedules, keeps track of employees' hours and records payroll data
  • Places orders from vendors
  • Manages P&L
  • Ensures all end of day cash outs are correctly completed
  • Coordinates daily front- and back-of-house restaurant operations
  • Controls operational costs and identifies ways for operational efficiency
  • Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
  • Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
  • Follows and abides by all safety rules, policies, and procedures


Qualifications

  • Must be 18 years of age or older
  • Must be fluent in English & Spanish
  • Preferred: 1+ year of experience in similar roles
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ ServSafe Certification
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  •  


Pay Rate

USD $65,000.00/Hr.

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