General Manager, Operations

About The Landline Company

Landline is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. Our luxury motorcoaches and shuttles replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys. We are a venture-backed, high-growth company scaling quickly across the continent.

About the Role

We're seeking a General Manager based in Boston, MA. Reporting to our Vice President of Operations, this position has oversight over all airport, driver, and vehicle operations in the region.

Responsibilities
:

• Manage Landline's operations in the Boston region; represent Landline with key airline, airport, and other stakeholders in the region
• Own end-to-end project management for new market launches and major operational initiatives, including process development, scope and timeline ownership, risk mitigation, cross-functional coordination, and execution through launch readiness and start-up
• Serve as the launch lead for Boston-area initiatives, driving operational readiness across staffing, training, regulatory approvals, technology, equipment, and partner alignment, and ensuring a smooth transition from launch to steady-state operations
• Hire, train and evaluate employees and maintain standard operating procedures for all team members
• Clearly communicate company and operational performance standards to team members and drive achievement
• Maintain knowledge of the company's regulatory obligations and ensure Landline's operations comply with all applicable FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards
• Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
• Effectively communicate goals, opportunities and challenges to company leadership and external stakeholders
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Execute vehicle maintenance plan and schedule vehicle maintenance accordingly
• Analyze operational data to identify trends, implement improvements, and deliver regular reports to leadership
• Lead airport operations including badging, compliance, and secure-to-secure transfer responsibilities, ensuring adherence to airport authority and TSA standards
• Lead overall budget, payroll, and cost control efforts for the region, maintaining alignment with financial targets
• Represent the Landline brand and be an example of our customer-first principles

What We're Looking For:

• Bachelor's degree in relevant field
• 7+ years of management experience in an operationally intensive, shift-based business. Previous transportation management experience is strongly preferred.
• Proven success in a team environment
• Strong analytical background with experience using data to drive decision-making and performance improvement
• Experience overseeing payroll and labor costs across multiple operational teams, with responsibility for managing budgets and delivering results within financial constraints
• Ability to regularly travel to operational locations in the Boston region and be available after hours and on weekends to respond to urgent operations challenges
• Ability to prioritize tasks and manage multiple projects simultaneously
• Well-developed leadership skills and the ability to motivate team members working toward a common goal
• Positive attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to carry out safety-sensitive FAA Ground Security Coordinator functions when needed
• Previous transportation management experience is preferred
• All other duties as assigned

This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines.

Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements. Applicants must successfully complete TSA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA)

Benefits:

• Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave and Company-paid life insurance benefits for full-time employees
• Flight benefit privileges with our airline partners

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.