AVP, Business Process Management

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$146, $241,600.00

Target Openings
1

What Is the Opportunity?
At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise.

As the AVP of Business Process Management you will serve as a critical bridge between operational excellence and strategic transformation. You will drive enterprise-wide value creation by stabilizing current operations, optimizing processes for efficiency and quality, and building the foundational capabilities that enable transformational change across Personal Insurance.

You will lead and develop a team of BPM professionals to ensure business actions are aligned with enterprise and business unit goals.

What Will You Do?

• Partner with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Own the execution of your business area's multi-year strategic plan.
• Generate new ideas to meet business needs and which improve overall business performance.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results across multiple portfolios.
• Ensure a firm understanding of the business transformation and the corresponding change management strategies to encompass all aspects of the strategic work.
• Maintain an understanding of marketplace and competitor trends and industry data and translate into the operations strategy.
• Manage business planning and budgeting, in addition to, driving the Cost Benefit Analysis discussions around hard and soft benefit realization and tracking.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 12-15+ years in operations, process improvement, or consulting roles.
• 5+ years leading teams and managing people.
• Proven track record in insurance operations (P&C preferred) or similar complex service environments.
• Experience with large-scale transformation programs ($5M+ impact).
• History of building capabilities/practices from ground up.
• Familiarity with Six Sigma and Agile methodology.
• Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
• Advanced leadership skills with the ability to coach and develop team members, leverage differences, and strategically align resources to accomplish key objectives.
• Exceptional communication, collaboration, and influencing skills with the ability to present complex information to senior leadership and functional partners in relevant business terms.
• Strong business acumen with the ability to problem solve, think critically, and operate strategically across the company.
• Comprehensive knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.

What is a Must Have?

• 7 years of experience in operations, collaborating on projects, or working in a related field.
• 4 years of leading, coaching, and/or indirect or direct management experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit