Payment Specialist II

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Payment Specialist IIto join our team

Reporting to the AVP, Payments, this position is responsible for processing and reconciling payments, including principal, interest, escrow, and fees. This role manages complex borrower inquiries, providing exceptional customer service and resolving payment issues promptly.

This role collaborates closely with team members and leadership to refine and optimize payment procedures. Additionally, the Payment Specialist II ensures that all payments are accurately recorded, identifying and rectifying payment discrepancies while maintaining appropriate documentation in compliance with all relevant policies, procedures, and regulations.

Qualifications include:

• High school diploma or GED Required; Associate or Bachelor's degree preferred
• 2+ years' experience in the mortgage servicing industry
• 2+ years' experience in servicing, banking, and payments/ cash room
• 1+ years' experience working in a fast-paced work environment
• Knowledge of Accounting principles and financial concepts
• Solid verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation and results orientation with strong execution skills
• Ability to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Collaborative; ability to work effectively with others

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $20.65-$22.55 per hour
• This position is eligible for an annual discretionary bonus

Fay Cares

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.