Patient Services Manager

2 days ago

Salt Lake, Utah, United States ALLEVIO CARE, LLC Full time

About Allevio Care

Allevio Care is built on the mission to empower healing anywhere. We partner with healthcare providers to remove administrative burdens, allowing them to focus solely on patient care. In less than a year, we've already grown to be a national organization, and we continue to grow at an incredible pace.

Position Overview

We are seeking a Patient Services Manager to oversee our central patient services teams, which include scheduling, referral management, and benefits & eligibility. This individual will be responsible for managing both domestic and nearshore teams, ensuring high-quality patient interactions, and building scalable processes that enable our providers to focus on delivering care.

If you are a strong leader, enjoy optimizing operations, and want to make a measurable impact on patient access and clinic performance, this role is for you.

Key Responsibilities

  • Oversee day-to-day operations of the scheduling, referral management, and benefits & eligibility teams.

  • Manage both domestic and nearshore staff to ensure consistent performance and alignment with organizational goals.

  • Develop and implement training programs to onboard new staff and upskill existing team members.

  • Monitor and report on team performance, using KPIs and process audits to identify areas for improvement.

  • Partner with clinic staff and providers to ensure seamless patient handoffs and resolution of service issues.

  • Standardize workflows, documentation, and communication processes across patient services teams.

  • Collaborate with leadership to scale patient services capacity as Allevio Care grows.

Qualifications

  • 3–5 years of experience in healthcare operations, call center management, or patient services leadership.

  • Strong understanding of scheduling, referrals, and insurance eligibility processes.

  • Experience managing both U.S.-based and nearshore/offshore teams preferred.

  • Proven ability to design and deliver effective training programs.

  • Data-driven approach to performance management; proficiency in Excel or other reporting tools.

  • Excellent organizational, communication, and leadership skills.

What You'll Bring

  • Strong collaboration skills with the ability to work effectively across teams and functions

  • Proven initiative and a proactive mindset— you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward

  • Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change

  • Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.

  • A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture

Benefits & Perks

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off (PTO) and company holidays

Schedule

  • 8-hour shift

  • Day shift

  • Monday to Friday

  • No weekends

Equal Opportunity Employer

Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.

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