Bilingual ADAP/ HICP Administrator Assistant

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

What makes us different? We offer our employees the following:

· 1 Health Wellness day per quarter

· Parental Leave

· Free parking at our locations/bus line accessibility

· Competitive Salary & Benefits

· Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

· 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents

· Credit Union

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

JOB SUMMARY: The Bilingual Spanish ADAP/HICP Administrator is a critical member of a multidisciplinary team which provides efficient. effective and compassionate services to adults living with HIV in a clinical setting. The person in this role will support the general administrative functions of a wide variety of duties including replying to emails, answering phones and attending voicemails. Assisting the team by calling and scheduling patients for their enrollment or recert appointments. Informing/ calling patients enrolled into HICP about GA DPH policy update's deadline. Responsibilities will also include reviewing and sorting spread sheets from Pride Life according to the clients" allocated location. The person in this role will work collaboratively with ADAP/ HICP team lead and Enrollment Specialist as well with members of clinic, social service, pharmacy, front desk, and billing teams.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

REQUIRMENTS

Essential Functions: 

Duties and Responsibilities

• Provides administrative support for the ADAP/HICP program,  including but not limited to replying to emails and answering patient phone calls.
• Assists the team by calling and scheduling patients for initial enrollment and recertification appointments.
• Utilizes agency's Electronic Medical Record (EMR) system to manage patient appointments for ADAP and HICP; document patient contacts; scan eligibility documents, including proof of income and residency, medical insurance and immigration status.
• Informs patients of all eligibility requirements inherent with ADAP and HICP.  
• Reviews data insurance enrollment data prepared by external insurance navigation partners (e.g. Pride Life).
• Participates in monthly conference calls and meetings with Georgia Department of Public Health.
• Attends all agency and departmental staff meetings as scheduled.
• Attends at least 8 hours of annual training as assigned, with an emphasis on HIV treatment and cultural competence.
• Abide by all state, health district and agency policies regarding confidentiality of patient information.
• Abide by all PIHC policies and procedures, including conflict of interest policy.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Possesses exemplary organizational and time management skills.
• Possesses experience working in a healthcare setting, especially with indigent and culturally diverse      populations.
• Possesses Electronic Medical Record (EMR) system knowledge. 
• Possesses excellent communication skills (writing, spelling, listening and speaking).
• Cooperates as a team member.
• Possesses problem-solving and decision-making abilities.
• Is able to work and function without close supervision.
• Follows through to completion of assigned tasks.
• Possesses proficiency in word processing and spreadsheet databases. 
• Is highly organized, detail-oriented, and possesses excellent communication skills Ability to provide excellent care, especially to indigent and culturally diverse populations
• Possesses professional experience (at least one year) in a healthcare setting, preferably in a setting serving low income and uninsured/under-insured individuals
• Ability to work independently and without close supervision when needed

Minimum Qualifications

• Written and verbal fluency in Spanish
• Associate's degree or higher from an accredited university, preferably with a major in healthcare, social work, or related social service field
• Ability to work with patients and staff from diverse backgrounds
• Experience utilizing multiple documentation systems, including Electronic Health Record (EHR)

NOTES:

1. Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
2. Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.
3. The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
4. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.