Workforce Management Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Workforce Manager supports the overall management of the Workforce Strategy, Planning & Predictive Analytics Team. The individual will be responsible for guiding the strategy development and implementation of a variety of measurement, analysis, and Workforce Management (WFM) programs that support specific business objectives. This individual is accountable for the performance and results of planning and the WFM team. This person executes functional business plans, innovates to build the future using AI-enabled technology and contributes to the development of forecasting methodologies and strategies.

• Oversee the day-to-day operations of integrated analytics and measurement practices that support human capital initiative strategies.
• Drive the design of workforce management using data to inform decision-making, applying broad knowledge of industry benchmarked trends.
• Lead proactive communication using data to identify and address staffing gaps that impact business results.
• Collaborate with HR and senior leaders to establish the strategic direction of workforce analytics and human capital planning priorities.
• Manage the development and execution of strategic and core workforce measurement and planning practices to improve business decision-making.
• Improve current processes and build future strategy utilizing AI-enabled technology to automate real-time monitoring and reporting (e.g., agentic AI).

• Ability to balance high-level strategic thinking with hands-on, run-the-business tactical tasks.
• Advanced consulting skills and experience to establish and leverage relationships with internal and external partners at senior organizational levels to influence outcomes.
• Advanced understanding of workforce planning design, delivery, validation, post-project analysis, and reporting.
• Creative, critical thinker and problem solver with the ability to objectively review a problem, tell a story using data, and suggest multiple alternative solutions.
• Advanced knowledge of human capital research methodologies, measurement, and statistical analysis techniques (e.g., ERLANG-C, ANOVA, MANOVA, Regression, Chi-Squared, T-Test).
• Advanced business communication, presentation, and writing skills; ability to effectively display quantitative information using appropriate graphic visualization techniques.
• Advanced project management skills, including personal time management to manage multiple projects, prioritize, and organize work.
• Experienced people leader.
• Advanced knowledge of Microsoft business software suite; expert-level proficiency in Excel.
• Knowledge of SQL, Python, or similar technical languages to extract data and build data-driven narratives.

• This role includes supervisory duties.

• Required: 7 or more years of experience in Forecasting and/or Analytics.
• Preferred: Experience automating processes and/or building agentic agents.

• No certification, license, or registration is required for this role.

Skills

AI Agents, Call Center Sales, Forecasting, Generative AI, Leadership, Leadership Management, Predictive Analytics, Workforce Management (WFM)

Compensation

Base compensation offered for this role is $130, ,000 / annually and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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