Branch Manager

3 days ago

Norfolk, Virginia, United States AFC Industries Full time

The Branch Manager, reporting to the Director of Operations. Activities and responsibilities of the Branch Manager include:

  • Maintain a safe and productive branch
  • Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
  • Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
  • Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
  • Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
  • Make sure that all orders released for shipment are filled on time
  • Ensure the quality of our product by adhering the ISO operational procedures
  • Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
  • Consolidate inventory to make efficient use of storage space
  • Report all warehouse hours, vacation time, & PTO to HR manager
  • Coordinate workload with Sales department for holidays and changes in customer demand
  • Assist upper management in developing, interpreting, and implementing company policies and procedures
  • Responsible for employee conformance to established practices
  • Direct warehousing of goods, equipment, and supplies
  • Confer with department heads to ensure coordination of warehouse activities
  • Responsible for training new employees
  • Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested
  • Coordinate all returns with Purchasing department and QC department
  • Maintain and manage order and workflow within ERP
  • Manage open order flow
  • Expedite and facilitate special delivery requirements
  • Contract review
  • Provide samples and technical assistance
  • Maintain customer contract database
  • Manage quote process as applicable
  • Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer
  • Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account
  • Assist with preparation and presentation, as needed, of account SBR
  • Other duties

Professional Experience Requirements

Education:

  • Bachelor's degree or equivalent work experience

Work Experience:

  • Minimum of three years of operations and/or sales management experience in a supervisory capacity
  • Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure
  • Experience working within an ISO, TS, or equivalent Quality Management System
  • Experience with fasteners and fastener quality standards strongly preferred
  • Good Driving Record with Valid Driver's License and ability to Pass Physical Examination Requirements

Professional Skills:

  • Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies
  • Comfortable using Excel and Word at an intermediate level
  • Ability to effectively interact at all levels of customer, supplier, and company organizations
  • Strong communication, problem solving, and organizational skills
  • Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner

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