Sr. Product Manager, Amazon Relay

Are you passionate about supply chain technology and building products that empower thousands of carriers? We're seeking an exceptional Senior Product Manager to lead the evolution of Relay Trips and our Account and User Management portal — critical products that serve thousands of carriers worldwide and drive billions of customer orders.

As the Senior Product Manager for Relay Trips and Account and User Management, you'll own the product strategy and roadmap for two mission-critical products that are the backbone for our carriers. You'll be responsible for creating seamless experiences that enable carriers to efficiently manage their trips, optimize their work, and maintain their account health, all while ensuring our internal teams have the tools they need to support a dynamic and fast-paced network.

Key job responsibilities

• Define product strategy and roadmap to simplify and accelerate work management and account health within Relay
• Partner with UX and engineering where you will own the end-to-end launch for feature enhancements worldwide
• Use data and customer feedback to identify pain points and opportunities
• Establish success metrics and launch internal reporting dashboards to measure efficacy
• Launch and scale Trips and Account and User Management features globally with localization as needed
• Serve as the voice of carriers, advocating for their needs across Relay's product teams
• Create, maintain, and disseminate project information to stakeholders and management across our organization via flashes, reviews, launches including identifying potential bottlenecks, overlapping work areas, or other project risks
• Coordinate cross-functional initiatives to simplify account health management and improve engagement
• Partner across product teams to apply new technologies to your program area

About the team

The Technology Transportation Services (TTS) organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Knowledge of key customer experience metrics and methodology (e.g., NPS)
• MBA
• Experience in using statistical analysis to identify issues or opportunities for improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, GA, Atlanta - 136, ,100.00 USD annually

USA, WA, Bellevue - 136, ,100.00 USD annually