Director of Front Office

2 weeks ago

Milwaukee, Wisconsin, United States White Lodging Full time $90,000 - $120,000 per year

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities

What You'll Do

  • Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
  • Develop and implement department strategies that improve financial performance and guest satisfaction.
  • Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
  • Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
  • Collaborate with other departments to drive alignment and communication for an optimal guest experience.
  • Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You'll Bring

  • Previous front office leadership experience, preferably in a full-service hotel environment.
  • Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
  • Ability to develop and motivate teams while managing multiple operational priorities.
  • Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
  • Proven ability to drive performance results and uphold hospitality standards.

Other Information

What You Can Look Forward To

  • Day 1 Medical, Dental and Vision insurance
  • Paid Parental Leave
  • Vacation/Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development opportunities
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2540

Milwaukee WI

Posted:

10/07/2025

Job Reference #:

2540101T1113

  • Director of Front Office

    5 days ago

    Milwaukee, Wisconsin, United States Marcus Corporation Full time

    Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known...

  • Front Desk Supervisor FT

    1 week ago

    Milwaukee, Wisconsin, United States Marcus Corporation Full time $42,000 - $72,000 per year

    Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known...

  • Part-time Project Manager

    7 days ago

    Milwaukee, Wisconsin, United States Executive Director Full time $60,000 - $120,000 per year

    Project Manager (Technology) Part-time positionCLIENT ASSOCIATION(s): Emergency Ultrasound Fellowship Accreditation Council, EUFACPOSITION REPORTS TO: Executive Director, EUFACDIRECT REPORTS: NoneEMPLOYEE STATUS: Exempt, Part-time (20 hours per week, benefit eligible)ROLE TYPE/LEVEL: Mid Level (Non-Supervisory)CLIENT/DEPARTMENT OVERVIEW:The Emergency...

  • Communications Manager, AACPDM/ACNS

    1 week ago

    Milwaukee, Wisconsin, United States Executive Director, Inc. Full time $60,000 - $90,000 per year

    Communications ManagerCLIENT ASSOCIATION(s): American Academy for Cerebral Palsy and Developmental Medicine (AACPDM), American Clinical Neurophysiology Society (ACNS)POSITION REPORTS TO:AACPDM & ACNS Executive DirectorsDIRECT REPORTS:NoneEMPLOYEE STATUS: Exempt, Full-time (Minimum of 37.5 hours/week)ROLE TYPE/LEVEL: Mid Level (Non-Supervisory) ...

  • Project Manager, CAHON/IZFS

    6 days ago

    Milwaukee, Wisconsin, United States Executive Director, Inc. Full time $55,000 - $85,000 per year

    Project ManagerCLIENT ASSOCIATION(s): Chinese American Hematologist (CAHON) & Oncologist Network and International Zebrafish Society (IZFS)POSITION REPORTS TO: Executive DirectorDIRECT REPORTS: NoneEMPLOYEE STATUS: Exempt (Minimum of 37.5 hours/week total)ROLE TYPE/LEVEL: Mid-Level (Non-Supervisory) CAHON CLIENT/DEPARTMENT OVERVIEW:Founded by Chinese...

  • Clinic Admin Director

    6 days ago

    Milwaukee, Wisconsin, United States ZELKO AESTHETICS Full time $24,000 - $60,000 per year

    Job SummaryWe are looking for a top performing admin director in the Med Spa industry who has the level of skill to deliver a high ticket patient care experience at the front desk. We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Admin Director. This is a great opportunity for someone with a high level of...

  • Front Desk Supervisor

    14 hours ago

    Milwaukee, Wisconsin, United States Coury Hospitality Full time

    Why Work at Hotel Metro?At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in...

  • Academic Advising Director

    3 days ago

    Milwaukee, Wisconsin, United States Universities of Wisconsin Full time $115,000 - $125,000

    Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.Position Title:Academic Advising Director (Inst)Job Category:LimitedEmployment Type:RegularJob Profile:Academic Adv Dir (Inst)Job Duties:The University of Wisconsin-Milwaukee (UWM), Wisconsin's...

  • Security Officer

    5 days ago

    Milwaukee, Wisconsin, United States Allied Universal Full time

    Overview Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As...

  • Program Manager, Certifying Exam and Live Education, AAEM

    4 days ago

    Milwaukee, Wisconsin, United States Executive Director, Inc. Full time

    Program Manager, Certifying Exam and Live Education CLIENT ASSOCIATION(s): American Academy of Emergency Medicine, AAEMPOSITION REPORTS TO: Senior Education ManagerDIRECT REPORTS:NoneEMPLOYEE STATUS: Exempt, Full-time (Minimum of 37.5 hours/week)ROLE TYPE/LEVEL: Mid Level (Non-Supervisory) or Mid Level JOB OVERVIEW:The Program Manager provides management...