Food & Beverage Supervisor

1 day ago

North Las Vegas, Nevada, United States Poker Palace Casino Full time
:

Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:

  • Paid Time Off (PTO), available after 90 days, with annual cash-out options
  • Paid Lunch Breaks and a Complimentary Employee Meal during your shift
  • Employee Events, a comfortable break area, and our Employee Loyalty Program
  • Affordable medical, dental, and vision insurance
Food & Beverage Supervisor

Under the direct supervision of the Restaurant Manager, this position assists in supervising the day-to-day operations of the restaurant to ensure exceptional guest service and smooth operations.

Essential Duties & Responsibilities
  • Train and guide staff to maintain service standards
  • Provide direction and assign tasks to front-line employees
  • Maintain knowledge of the full menu, specials, and restaurant promotions
  • Ensure guest satisfaction and resolve disputes or complaints promptly
  • Communicate work-related issues to management, including employee relations, performance, facility, or safety concerns
  • Assist front-of-house staff with seating guests, clearing tables, ringing out guests, setting tables, and taking drink orders
  • Ensure quality of ingredients, preparation, presentation, and correct food temperatures
  • Maintain cleanliness and organization of server stations
  • Assist the Food and Beverage Manager in resolving employee disputes
  • Support sanitation and appearance standards in all front-of-house areas
  • Model and ensure excellent guest service at all times
  • Assist with product ordering as needed
  • Take, place, and deliver food and beverage orders as necessary
  • Provide coverage for front-of-house staff in case of callouts
  • Assist with restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook)
  • Review guest comment cards and report results to management
  • Rotate server stations and assign early outs fairly and consistently
  • Perform additional duties as requested by management

Requirements:

  • High School Diploma or equivalent work experience
  • Must possess and maintain the following certifications:
  • Nevada Gaming Registration
  • TAM Card
  • Southern Nevada Food Handler Card
  • Must be at least 21 years of age

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