Part Time Overnight Front Desk Agent

2 weeks ago

Pittsburgh, Pennsylvania, United States Marcus Corporation Full time

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Familiar with all fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout shift.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Able to communicate via telephone and/or radio with other departments.

What do you bring to the role?

  • Previous experience in a Front Desk or customer-facing role is helpful
  • High school diploma or general education degree (GED) required.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work overnights, weekends and holidays.
  • Work well under pressure, taking care of many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful

What's in it for you?

· Room discounts at Marcus Hotels & Resorts and IHG-branded properties

· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

· "Two for one" movie theater coupons at Marcus Theatres

· Ability to grow your career and transfer from one property to another

· Paid time off

· Flexible scheduling

· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

· And more

About Us:

 A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

 Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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