Help Desk

2 hours ago

Philadelphia, Pennsylvania, United States BlueSky Resource Solutions Full time

Key Responsibilities

  • Provide Level 1–2 support for Apple iPhones (iOS).
  • Enroll, configure, and manage devices via MDM.
  • Troubleshoot iOS, app, email, connectivity, and security issues.
  • Support device lifecycle activities (onboarding, upgrades, replacements).
  • Enforce mobile security and compliance policies.
  • Document tickets and resolutions; communicate clearly with users.

Required Qualifications

  • 1–3 years of IT or mobile device support experience.
  • Hands-on experience supporting Apple iPhones.
  • Understanding of MDM concepts and iOS administration.
  • Strong customer service and communication skills.

Preferred Qualifications

  • Experience with JAMF.
  • Familiarity with Apple Business Manager.
  • Experience working with mobile carriers.

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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