quality assurance manager

Position Title: QUALITY ASSURANCE MANAGER - K12 FOOD SERVICE - JACKSONVILLE, FL 

Salary:  $ $70000

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit

This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email - 

Job Summary

The Quality Assurance Manager is responsible for developing, implementing, and maintaining food safety and quality assurance programs to ensure compliance with USDA, FDA, FSIS, FSMA, customer, and corporate requirements. This role provides leadership in protecting product integrity, ensuring regulatory compliance, and fostering a strong food safety culture across manufacturing operations. Strong knowledge of FSMA Preventive Controls for Human Food and food manufacturing environments is required.

Key Responsibilities

• Lead the development, execution, and continuous improvement of food safety and quality programs supporting operational excellence and regulatory compliance.
• Develop, implement, and maintain the facility Food Safety Plan, including hazard analysis, preventive controls, validation, verification, and corrective actions.
• Identify program gaps and implement sustainable corrective and preventive actions.
• Ensure HACCP programs, GMPs, sanitation preventive controls, supply-chain controls, allergen controls, and prerequisite programs meet USDA, FDA, FSIS, FSMA, and corporate standards.
• Serve as a subject matter expert on process flow, engaging cross-functional teams throughout all stages of production.
• Manage the Allergen Preventive Controls Program, including accurate labeling and prevention of cross-contact.
• Maintain and execute the recall program, including traceability exercises and mock recalls.
• Ensure complete traceability of raw materials and finished goods through effective lot coding and documentation.
• Oversee labeling programs to ensure accuracy of ingredients, allergens, and nutritional information.
• Lead and manage regulatory, customer, and third-party audits, ensuring timely and effective corrective actions.
• Respond to customer food safety and quality concerns, including investigation, root cause analysis, and corrective/preventive actions.

Additional Responsibilities:

• Analyze food safety and quality data to identify trends, risks, and improvement opportunities.
• Prepare reports and documentation for internal stakeholders, auditors, and regulatory agencies.
• Support continuous improvement initiatives related to food safety, quality, and operations.
• Maintain accurate, compliant food safety and quality records.

Preferred Qualifications:

• Minimum of 6 years of progressive experience in Quality Assurance and Food Safety within a food manufacturing environment.
• Strong experience with HACCP program development and FSMA compliance.
• PCQI (Preventive Controls for Human Food) certification required; HACCP certification required.
• Working knowledge of USDA, FDA, and FSIS regulations and food industry best practices.
• Experience with third-party and GFSI audits and standards; GFSI auditor certification preferred.
• Bachelor's degree in Food Science, Food Technology, or related field, and/or equivalent experience.
• Experience in prepared foods manufacturing strongly preferred.
• Proven QA and food safety leadership experience in meat, poultry, seafood, processed foods, distribution, or private-label manufacturing.
• Demonstrated ability to lead, coach, and develop teams.
• Strong technical writing, data analysis, and reporting skills.
• Proficiency in Microsoft Office and ability to learn quality management systems.
• Strong communication skills with technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, evolving environment.

Apply to Chartwells Schools today

Chartwells Schools is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K-12 are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-

Req ID:

Chartwells K12 

SHAHID C IBRAHIM

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