Service BDC Representative

2 weeks ago

Erie, Pennsylvania, United States Preston Auto Group Full time

Business Development Center Agent - Service

The Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team.  Previous experience is preferred, but not required. Ideal candidate is friendly and energetic. In this position you are the face of our dealership  Candidate must be a good listener and good communicator. Candidate must be organized and take down detailed notes for each customer. Candidate must strive for sales and customer service excellence in all they do. Above and beyond for every customer is our standard. Candidate must have a strong will to win and a drive to succeed. Must be focused on achieving or exceeding phone call and appointment goals. And must work well with other team members.

Responsibilities:

  • Handle all incoming phone calls, text messages, and emails for our Service Departments
  • Confirm Guests Appointments
  • Maintain and update guest personal and vehicle information
  • Work with customers in a professional, well-spoken manner
  • Proactively customers to schedule an appointment for overdue maintenance that they may be due for
  • Proactively call customers to schedule an appointment for safety recalls they may be due for
  • Meet and exceed all phone call, appointment, and appointment show ratio goals
  • Log all phone calls and appointments in BDC Tracker and log call notes in XTime.
  • Follows BDC scripts and guidelines on calls and emails.

Compensation

Earn between $13-$16 per hour based on performance & experience

Requirements:

  • Prior sales experience preferred
  • Customer service experience preferred
  • Automotive experience preferred
  • Must have excellent phone skills
  • Able to speak clearly and distinctly
  • Organized and good note taker
  • Bilingual (Spanish) is a plus
  • Be a team player to help drive sales
  • Goal driven with the highest level of honesty and integrity
  • Maintain a high level of professionalism
  • CDK and XTime knowledge a plus
  • High school diploma or equivalent

Benefits

  • Health, Dental & Vision Insurance
  • 401K with Employer Match
  • Paid Uniforms 
  • Paid Time Off
  • Paid Training
  • Employee Pricing on New Vehicles
  • Free Access to the Preston Auto Fitness Center

About Us

Automotive News Top 150 Dealer Group

Come grow with Preston Auto Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr. At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers We are proud to have some of the highest retention rates and lowest turnover rates in the industry We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.

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