Team Member

The Team member will assist the Manager in the daily operations of the scoop shop and work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, cleaning and maintaining excellent customer service.

PRIMARY ACCOUNTABILITIES

• Ensure that all of our products are served to the customers, as outlined in the Team Member's Training Handbook.
• Learn all operating systems, products, flavors, and standards outlined in the Team Member's Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
• Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods
• Ensure customer satisfaction with friendly, timely service and proper product handling.
• Support Manager in meeting sales goals by following upselling strategies, sampling flavors to customers, and working efficiently to keep the line moving.
• Ensure that all opening and closing procedures are followed and executed in a timely manner.
• Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form. 
• Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.

ADDITIONAL ACCOUNTABILITIES:

• Participate in store planning meetings with the Manager, Assistant Managers and Shift Managers and attend other meetings and activities as needed.
• Fulfill all added responsibilities during the peak summer and fall season including:

Scooper:  Scoop all menu items, upsell customers, be knowledgeable of all ice cream flavor ingredients, ensure accurate cash handling and register procedures, while providing excellent customer service.

Restock:  Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.

Waffler:  Make all needed fresh baked waffle cones to the scoop lines.  Accurate portion control and speed are essential in the position.
Table Runner:  This position involves the cleaning of the customer area, outdoor café area and other designated areas to include sweeping floors, washing table tops, emptying the garbage, cleaning bathrooms, folding tee shirts, wiping counter tops and providing any assistance to the guests like finding a table for them or carrying cones to their table.

Flavor Coach: This position provides assistance to our guests by providing them with menu item or flavor ingredient answers, or trivia questions.

QUALIFICATIONS:

• Strong mathematics skills, comfortable handling money and counting back change.
• Excellent communication (both verbal and written) and interpersonal skills.
• Ability to work independently. A self-starter.
• Ability to handle a wide variety of tasks at one time while serving customers.
• Highly organized, energetic, team oriented individual with a positive "can –do" attitude and a strong commitment to outstanding customer service.
• Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
• Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.

The pay for this position is $21.62 per hour.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at  Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

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