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After Sales Commercial Operation Analyst
2 weeks ago
ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.
After Sales Commercial Operation Analyst (m/f/d)
You keep After Sales running smoothly: you keep KPIs and the service‑contract pipeline accurate, prepare forecasts and insights, monitor overdues/DSO, and ensure timely invoicing with clear coordination across regions. Your purpose is to turn data into decisions and processes into results, improving performance, reducing friction, and securing sustainable revenue in the service business.
Your tasks
- Maintain and further develop global After‑Sales KPI dashboards, and prepare regular analysis packs with clear action recommendations
- Manage and update the service contract pipeline, including coverage, conversion, renewals, and preparation of churn and revenue forecasts
- Monitor overdue items and DSO performance, including customer‑profile–based root‑cause analysis
- Manage compensation and bonus data, prepare insights, and support regional teams with negotiation materials
- Ensure efficient and timely invoicing of supplementary services, including escalation and follow‑up on delays
- Organize training sessions, onboarding materials, and peer‑learning formats, and publish best practices and meeting documentation
- Maintain shared platforms, coordinate with international stakeholders, and support continuous process improvements
Your Qualifications
- Bachelor's degree in Business, Engineering, Economics, Data/Analytics, or a related field
- 1–3 years of experience in Commercial Operations, After Sales, Services, Finance/Analytics, or Project Coordination (internships count)
- Proficiency with CRM systems (e.g., Salesforce), basic ERP knowledge (e.g., SAP), advanced Excel skills, and familiarity with Power BI/TableauStrong analytical capabilities, high attention to detail, and a structured, proactive approach
- Excellent communication and stakeholder‑coordination skills, paired with curiosity and learning agility
- Fluent in English and German; additional languages are an advantage
Your benefits
- Possibility for more than 60 % remote work (home office)
- Flexible working hours through appropriate working time models
- 30 vacation days per year
- Internal and external training opportunities through the ENERCON Academy
- Company health management and extensive health promotion including company fitness (Hansefit and JobRad)
- Company pension scheme and private occupational disability insurance on special conditions as well as financial support for various forms of capital-forming benefits
- Close mentoring for a successful career start (learning on the job)
- Exciting and varied activities in the green growth sector of wind energy
Contact Details
Christina Duitsmann
CHRISTINA..DE
If you don't meet every single requirement listed above, we still encourage you to apply. At ENERCON, we believe that diverse perspectives and experiences make us stronger. Your motivation and willingness to grow can be just as important as your current skill set.
