Business Support Manager II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

Are you passionate about building a workplace where people feel connected, valued, and inspired? We're looking for a Strategic Business Support Manager to lead employee engagement and culture initiatives that make our team not just productive—but proud to belong.

In this highly visible and strategic role, you'll be the catalyst of inspiration, collaboration, and advocacy, driving programs that reflect our enterprise values and elevate the employee experience. You'll lead with data and creativity to help make EET the Best Place to Work.

What You'll Do:

Strategic Engagement & Culture Leadership

• Develop and execute a bold, actionable strategy to drive employee satisfaction, belonging, and engagement.
• Bring spirit and innovation to employee engagement in new, highly effective, efficient, and creative ways that reflect team preferences.
• Plan, coordinate, and lead information sessions that foster transparency and connection.
• Meet regularly with employee engagement council to provide guidance, socialize ideas, and ensure action plans address survey feedback.
• Ensure leadership continuity across engagement pillars and obtain steering committee approval for new programs.
• Serve as a liaison between the Employee Engagement and Opportunity & Inclusion Councils to ensure alignment and amplify impact.

Data-Driven Insights & Executive Reporting

• Conduct deep-dive analysis of employee engagement metrics at the EET and SLT levels, identifying trends over the past 2–3 years.
• Understand internal and external factors that influence survey results.
• Run demographic-based reports to uncover key drivers of engagement across all dimensions.
• Prepare executive-level presentations to drive SLT conversations around strengths, opportunities, and cultural shifts.

Strategic Communications & Storytelling

• Translate complex data and communications into clear, audience-specific content that resonates and drives action.
• Create awareness of the organization's purpose through communication strategies that enhance reputation, enable employees, and deepen relationships.
• Craft compelling narratives and visuals that bring engagement data and initiatives to life.
• Support change management efforts that align with organizational transformation and employee needs.

Decision-Making & Influence

• Present structured, well-supported, and clearly articulated points of view that balance risk/reward tradeoffs.
• Influence senior leaders with insights that drive meaningful action and cultural transformation.
• Serve as a trusted advisor and thought partner on engagement strategy and employee sentiment

Why You'll Love It Here

• You'll be empowered to lead with purpose and shape a culture that reflects our values.
• You'll work with collaborative, forward-thinking leaders who value innovation and inclusion.
• You'll make a real impact—not just on metrics, but on people's lives and careers.
• You'll help build a workplace where everyone feels they belong.

Required Qualifications:

• Proven experience leading employee engagement or culture strategy in a complex, matrixed organization.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Executive presence and the ability to influence and inspire across all levels.
• Strategic mindset with a passion for execution and measurable outcomes.
• Excellent communication and storytelling skills—both written and verbal.
• Proficiency in Microsoft Office Suite; experience with engagement platforms and survey tools is a plus.
• A deep commitment to inclusion, equity, and creating spaces where everyone can thrive.

Desired Qualifications:

• Background in organizational development, internal communications, or change management.
• Experience with engagement analytics, pulse surveys, or culture assessments.
• Creative thinking and a track record of launching innovative engagement programs.

Enterprise Role Summary:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Shift:

Hours Per Week: