Customer Service Agent

2 weeks ago

Flagstaff, Arizona, United States Piedmont Airlines Full time $40,000 - $60,000 per year

We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties:

  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Preferred Qualifications:

  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work Environment:

  • Use of computers, telephones, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

December 16, 2025

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

  • Dispatcher/Customer Service

    1 week ago

    Flagstaff, Arizona, United States GFT Ready Mix Full time

    :GFT Ready Mix is a rapidly growing, family-run business founded in 1999, built on a team-oriented culture and supportive atmosphere. We are seeking an experience Ready Mix Dispatcher who is responsible for coordinating and communicating information to facilitate the deployment of our goods and services. Prior ready mix dispatching experience required.NO...

  • Customer Service Representative

    2 weeks ago

    Flagstaff, Arizona, United States Community Choice Financial Family of Brands Full time $37,000 - $75,000 per year

    Your OpportunityCustomer Service RepresentativeCheck Into CashFlagstaff, AZ As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and...

  • Guest Service Agent

    2 weeks ago

    Flagstaff, Arizona, United States Ascend Capital Management Full time $36,000 - $72,000 per year

    The Kendrick Hotel is one of the leading full service properties in Flagstaff, AZ. Our remodeled property boasts an indoor pool and hot tub, as well as being attached to a popular local restaurant.We are looking to hire service oriented individuals for our 3-11 pm shift . We need people who love Flagstaff and Northern Arizona and make guest service their...

  • Front Desk Agent

    3 days ago

    Flagstaff, Arizona, United States Marc & Rose Full time

    Summary Of PositionThe Front Office Agent is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in and check out and guest resolution.Essential FunctionsComplete the registration process by inputting and retrieving information from a computer/property management system, confirming...

  • Customer Service Representative

    2 weeks ago

    Flagstaff, Arizona, United States City of Flagstaff Full time $38,000 - $57,320 per year

    Are you someone who is ready to make a difference within their local community? If so, the City of Flagstaff is seeking a qualified individuals to join our team As the City's newest Customer Service Representative with the Police Department, you will actively support and uphold the City's stated mission and values. Employees of this classification are...

  • Front Desk Agent Lead

    2 weeks ago

    Flagstaff, Arizona, United States High Country Motor Lodge Full time $40,000 - $70,000 per year

    Summary of Position:The Front Desk Lead plays a pivotal role in ensuring a seamless guest experience at the front desk by providing welcoming, efficient, and resourceful service. In addition to performing standard front desk duties, the Front Desk Lead supports the leadership team by mentoring front desk agents, assisting with training, resolving escalated...

  • Managing Broker

    1 week ago

    Flagstaff, Arizona, United States eXp Realty® Full time

    We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the state of Arizona. Who is eXp? Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and...

  • Ponderosa Flagstaff

    2 weeks ago

    Flagstaff, Arizona, United States Sonoran Roots Full time

    Do you want to grow your roots in the Cannabis industry? Are you a fan of Ponderosa Dispensary? Do you have a Facility Agent License? Apply to join the Ponderosa Flagstaff team in bringing a full-spectrum retail experience to Arizona patients and customersSonoran Roots is looking for a highly motivated and reliable individual to join our team as a Budtender,...

  • Customer Care Manager

    4 days ago

    Flagstaff, Arizona, United States Lineage Full time

    Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.KEY DUTIES AND RESPONSIBILITIES Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectivenessResolve day-to-day...

  • FIELD SERVICE TECH

    2 weeks ago

    Flagstaff, Arizona, United States ARNOLD MACHINERY COMPANY Full time

    Job Details Job Location:    MH Flagstaff - FLAGSTAFF, AZ Salary Range:    Undisclosed DescriptionField Service Technician – Material Handling$2,000 Signing BonusPosition OverviewAt Arnold Machinery Company, we believe that uncompromised customer satisfaction starts with the right people. Our team is our greatest asset—and we're proud to have...