Part Time Repair Technician

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, "la Maison" is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary

The Repair Technician & Coordinator works closely with the Repair Center Leader to support all activities related to leather repairs for handbags, luggage, shoes, small leather goods, and ready-to-wear items. This role combines both hands-on technical repair work and administrative coordination, ensuring that each item is restored to the brand's quality standards while maintaining clear communication with customers, store teams, and internal partners.

The ideal candidate is detail-oriented, organized, and passionate about craftsmanship. They possess strong manual skills and enjoy working with leather, sewing, or repair equipment. They are equally comfortable managing repair documentation, parts, and customer updates. This is an on-site, part-time position offering a flexible schedule of 25–29 hours per week. Workdays and hours are flexible within our regular office hours of 8:00 a.m. to 5:00 p.m.

Essential Duties & Responsibilities

Repair Operations & Technical Work

• Read and review repair forms to determine required repairs.
• Inspect all items to confirm the repair request matches the actual issue.
• Select and prepare materials, cutting parts as needed for repairs.
• Remove worn or damaged components using appropriate hand tools.
• Repair corners, flaps, zippers, straps, and hardware as indicated.
• Drill or punch holes and insert metal hardware, handles, and other fittings.
• Perform repairs using sewing machines, needles, thread, glue, rivets, etc.
• Demonstrate working knowledge of repair equipment (e.g., Hot Spot Sewing Machine or equivalent).
• Assess leather condition and determine appropriate repair solutions.
• Repack completed repairs and return them to the Repairs Specialist at the end of each day.
• Clean and maintain repair tools, machines, and work area.
• Assist in loading/unloading shipments of repairs as needed.
• Meet daily and weekly repair quotas and production deadlines.

Customer & Store Communication

• Communicate professionally with customers and store associates regarding repair status, timelines, and updates.
• Provide clear and accurate repair information, maintaining a positive and professional tone.
• Collaborate with the Customer Service team to ensure timely return of repaired goods and alignment with brand service standards.

Repair Coordination & Administration

• Process and track all repair requests from intake through completion using Excel or internal systems.
• Order and maintain inventory of repair tools, parts, and materials.
• Support in packaging and presentation of repaired goods to align with luxury brand standards.
• Maintain accurate and organized documentation of repairs.
• Identify and communicate recurring repair issues or product trends to management for quality improvement.

Requirements:

Education & Experience

• High school diploma or GED required; technical training in leatherwork, sewing, or craftsmanship preferred.
• 2+ years of experience in retail repairs, leatherwork, tailoring, or product restoration (luxury goods experience preferred).

Knowledge, Skills & Abilities

• Strong technical skills with a hands-on approach to repairs and problem-solving.
• Knowledge of repair equipment, sewing techniques, and leather materials.
• Ability to interpret work orders and follow repair instructions accurately.
• Highly organized, dependable, and detail oriented.
• Excellent communication and teamwork skills.
• Strong time management and ability to meet production deadlines.
• Passion for quality craftsmanship and luxury products.

Benefits Offered:

• Medical Insurance
• 401(k) with Company Match