Management Analyst 3

The Iowa Department of Revenue's Alcohol & Tax Compliance Division is seeking a Management Analyst 3 to join the Alcohol Licensing team.

The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa's laws and regulations.

In this position you will:

• Be the subject matter expert for the Alcohol & Tax Compliance Division regarding analysis of alcohol data, staff productivity, and audit and examination of program data sets
• Utilize tools within the Department's alcohol administration systems to identify, monitor and evaluate key performance indicators (KPIs) related to operational staff and audit and examination program performance
• Report strengths, weaknesses, opportunities and threats based on KPI and data analysis to facilitate data-informed decisions by Compliance leadership
• Identify factors that may be creating work backlogs, suspended and pending items. Provide suggestions for process improvements, system configuration changes, fixes and upgrades to the GenTax system as business needs dictate
• Lead system tester for production, system enhancements, and projects. Plan, create, administer, and analyze system testing plans
• Participate in strategic planning, continuous improvement, and the development and implementation of Compliance goals and expectations for staff and program performance

Preference will be given to candidates with experience in the following:

• Developing status reports on program work and/or staff productivity evaluations
• Leading efforts to review, implement, and identify processes improvements
• Utilizing a variety of computer software programs/systems for data analytics and database management
• Demonstrated ability to resolve escalated and complex questions and concerns

Job Specific Competencies:

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work:

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations.
• All of the following (a and b):
• Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and
• A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• All of the following (a, b, and c):
• One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and
• A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and
• A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.
  
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