Project Manager

4 days ago

Loves Park, Illinois, United States Rockford Silk Screen Process Full time $60,000 - $120,000 per year

Rockford Silk Screen is currently seeking a dynamic, client-focused Project Manager to join our team. This role takes a hybrid approach, working collaboratively with both clients and the Sales Team to develop strategic alliances and ensure the successful execution of print and production projects. The ideal candidate will be a proactive communicator and relationship builder who ensures every project meets or exceeds client expectations.

Print production knowledge is a plus but not required—we value individuals with strong organizational skills and a passion for client service and team collaboration.

Key Responsibilities

Client-Focused Project Coordination

  • Serve as a primary point of contact for assigned clients throughout the project lifecycle, alongside the Sales Team.
  • Partner with clients and Sales Representatives to gain a deep understanding of project goals, timelines, and specifications.
  • Maintain clear, ongoing communication with clients regarding project progress, approvals, and delivery expectations.
  • Address client concerns proactively and work to build long-term, trust-based relationships.

Strategic Sales Partnership

  • Collaborate with Sales to support client growth and retention through strategic project execution.
  • Join client meetings or calls as needed to translate creative or technical requirements into actionable steps.
  • Provide consultative input on production capabilities, feasibility, timelines, and costs to help guide sales proposals and planning.

Cross-Functional Project Management

  • Coordinate with internal teams (Production, Quality, Estimation, Scheduling, Sourcing, Shipping) to ensure all project details are clearly understood and executed correctly.
  • Lead regular internal project meetings to align stakeholders on progress, risks, and key deliverables.
  • Act as the bridge between client expectations and production realities, ensuring internal teams have what they need to succeed.

Quality and Process Oversight

  • Work with the Quality Team to identify and mitigate potential quality issues.
  • Help implement corrective actions and communicate resolution strategies to both clients and internal stakeholders when needed.

Documentation and Continuous Improvement

  • Maintain accurate project records in Odoo, including timelines, specifications, and communications.
  • Contribute to internal documentation and best practices based on project learnings and client feedback.
  • Seek ways to continuously improve client experience and internal workflows.

Required Skills and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • 2+ years in Project Management or Client Services role, preferably in a B2B or manufacturing/production setting.
  • Strong interpersonal and communication skills with a focus on relationship-building.
  • Exceptional organizational and time-management abilities.
  • Comfortable using computers and learning new systems; proficiency in Google Workspace, especially Google Sheets.
  • Experience working in Odoo or similar ERP/CRM systems is a plus.

What We Offer

  • Generous PTO Policy
  • Health, Dental, Vision Insurance
  • 401(k)
  • Paid Holidays
  • A supportive, team-oriented environment that values collaboration and professional growth.

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