Desktop Support Engineer

6 days ago

Atlanta, Georgia, United States Staffing Technologies Full time $60,000 - $80,000 per year

Position Title:
Desktop Support Engineer

Location: Atlanta, GA

Duration: 6+ Months

Description:

We are looking for someone to join the CONA Office IT team. Someone with knowledge in all things PC, Office 365, and more. The primary role of this position is to provide support to employees and contractors of client Services. This support can range from resolving PC and conference room issues to installing new hardware to developing scripts for O365. This role does require occasional after-hours or on-call support.

Responsibilities:

· Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.

· Work on daily operations tasks that will include new-hires, temps, Sharepoint permission changes, checking health of technology managed by Office IT team.

· Manage users, groups, devices, permissions, conditional access via Azure portal.

· Manage laptop config, available software, cellphone config, compliance via InTune portal.

· Manage users, licenses, shared mailboxes, Teams, Sharepoint, OneDrive via the O365 admin portal.

· Work on and resolve issues with VPN and Azure desktop services.

· Manage time between helping users, and making progress on projects to improve the CONA PC, O365, and other user technology environments.

· Write, update, and run Powershell scripts that configure the setup of user laptops.

· Write, update, and run Powershell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.

· Monitor laptop health from compliance, configuration, and virus standpoints.

Qualifications:

· Bachelor's degree from an accredited college or university in a field related to IT, or equivalent combination of education and experience.

· 3+ years of experience in IT related fields including, desktop support, MS O365, networking.

· In depth knowledge of Windows 10

· Experience working in Microsoft O365 and Azure Admin portals

· Extensive Powershell knowledge

· Basic understanding of networking

· Must be fully vaccinated against COVID with all boosters

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