Ops Knowledge Manager

2 weeks ago

USA NE Offutt AFB, United States General Dynamics Information Technology Full time $63,750 - $86,250

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Information Technology (IT) Systems, Knowledge Management, Problem Management

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a SCITLS Ops Knowledge Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a SCITLS Ops Knowledge Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments

HOW A SCITLS Ops Knowledge Manager WILL MAKE AN IMPACT

  • Provides Knowledge Management (KM) support for enterprise Infrastructure documentation and reporting.

  • Assists in executing programmatic KM strategy and ensuring the management and sharing of information and knowledge within the organization.

  • Operates and maintains the enterprise KM system and is responsible for the storage, retrieval, and sharing of information and knowledge.

  • Ensures the Knowledge Management system is utilized, maintained, and updated with lessons learned from Incidents, Problems, and other support functions, in order to successfully build and maintain a knowledge repository that end users and/or various technical personnel can utilize during incident response and troubleshooting.

  • Oversees a team of Service Desk agents with the creation and maintenance of the Knowledge Management process.

  • Reviews usage and effectiveness of knowledge management system and knowledge articles.

  • Updates and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.

  • Creates job aids and SOPs for incident and problem resolution. Develops, delivers, and updates KM related reports and analytics.

WHAT YOU'LL NEED TO SUCCEED:

  • Required Experience: 3+ years of related experience

  • Required Certifications: Security+, GFACT, or CCNA

  • Ability to Obtain ITIL 4 Foundation – ITSM Certification within the first 9 months

  • Desired Certifications: ITSM 4 Foundations: ITIL 4 Specialist Create, Deliver, and Support (CDS); or Certified Business Relationship Manager (CBRM); or Lean Six Sigma Green Belt; or HDI Problem Management Professional; or ServiceNow Certified Implementation Specialist - ITSM

  • Security Clearance Level: TS. Ability to obtain SCI eligibility.

  • Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Relocation may be available

  • Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $63,750 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans

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