Sr. Engineer, Desktop Engineering

Senior Engineer, Desktop Engineering

Coppell, TX

What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy.

At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands — Chili's Grill & Bar and Maggiano's Little Italy — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you'll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We're proud to provide a welcoming, respectful environment where everyone can thrive.

Job Summary

We are looking for an experienced Senior Desktop Engineer to proactively enhance the end-user experience by solving complex workstation issues and drive continuous improvement across our workstation environment. This role will serve as the subject matter expert (SME) for Microsoft Configuration Manager (SCCM) and other System Center suite products while also contributing to the strategic implementation of Intune and/or other modern management solutions.

What You'll Do

• Develop and implement solutions using Configuration Manager, PowerShell, Group Policy, and other technologies that maintain, harden, and improve the end-user experience on Brinker workstations.
• Proactively identify opportunities for improvement with fellow desktop engineers to incrementally improve workstations in a SCRUM project management setting
• Automate and deploy applications, operating systems, firmware, drivers, and other configurations to create a more reliable computer experience
• Provide expertise in Configuration Manager infrastructure, app and OS deployment, and automation
• Lead adoption of modern management technologies, like Microsoft Intune
• Support existing and develop new System Center Orchestrator workflows
• Collaborate across the IT department, but specifically with the Site Reliability Engineering team to monitor and measure system availability via System Center Operations Manager and other ITOM tools
• Ensure Configuration Manager platform governance, security, compliance, and performance optimization
• Stay up to date on Windows workstation capabilities, industry trends, and best practices to drive continuous improvement
• Provide escalation support for Windows device issues reported by frontline teams
• Work towards achieving a zero-touch workstation deployment process for employees nationwide

What You Bring to the Team

• Bachelor's or Master's in IT, Computer Science, Business, or related field.

• 5+ years managing the System Center Operations Manager, System Center Orchestrator, and Microsoft Configuration Manager (MECM, MEMCM, SCCM, ConfigMgr)

• 2+ years managing Intune in an enterprise environment

• Expert knowledge of Microsoft Configuration Manager: application deployment, OS deployment (bare metal & servicing), updates, baselines, site server roles, infrastructure, boundary groups, CB upgrades, client health, and related logs

• Proficiency in Intune Co-Management, Windows Autopilot, and device provisioning workflows

• Advanced Windows workstation troubleshooting skills

• Strength within the entire Microsoft stack: Windows Server, Active Directory, Group Policy, IIS, NTFS permissions, file shares, security baselines, OneDrive for Business, Office 365, Entra ID, SQL Server, PKI, Hyper-V, WSUS

• Comfortable writing advanced PowerShell functions and scripts

• Experience generating custom reports from Configuration Manager data using Tableau, Power BI, or SSRS

• Up to date knowledge on Microsoft technologies and related endpoint solutions

• Proven project planning experience and independent solution delivery

• Ability to translate business requirements into technical solutions while considering user impact

• Strong leadership, communication, stakeholder management, and documentation skills

• Strong writing skills capable of documenting SOPs, training materials for frontline teams, end user communications, 

• Vendor management experience

• Experience with JAMF, macOS, iOS devices a plus

• Experience managing VDI solutions (Windows 365, Azure Virtual Desktop, Omnissa Horizon) a plus

Why Brinker 

At Brinker, we believe life is short, so work happy That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.

Here's how we make that real for our BrinkerHeads at the RSC:

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili's Grill & Bar and Maggiano's Little Italy.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you'll find plenty of ways to connect, work hard, and play hard.

Check our Careers page and LinkedIn for more exciting opportunities