Meeting Services Support

What This Job Involves –
You will be responsible for carrying out the following duties specific to your Position:

• Meeting room set-up:

• Move and arrange tables, chairs per guest needs.

• Audio and video equipment, cabling, daily meeting schedule posting etc.

• Observe and abide by all Safe practices.

• Meeting /Video room checks:

• Daily and weekly equipment and facility inspection to verify room readiness.

• Document results via QR code survey.
• Correct outages as possible on the spot.

• Escalate unresolved outages using FM work order system, own issue resolution.

• AV Assistance and troubleshooting:

• Respond to and resolve guest requests for help with AV equipment.

• Diagnose and repair AV issues, arrange for next level assistance with AV Vendors.

• Meeting Room Asset Care and Tracking:

• Maintain accurate AV inventory records for each meeting room in AV Asset tracker database.

• Conduct PM on projectors, flat screens, microphone systems, etc.
• Maintain inventory of spare AV equipment and meeting room furniture.

• Maintain inventory of meeting room supplies, ie. markers, flip chart paper, spare cables, portable equipment.

• Video Conference support:

• Respond to VC vendor (Cisco) on site assistance requests, e-mail and mobile phone.

• Provide VIP service for pre-arranged video calls as requested.

• Assist with vendor service calls for VC rooms, escort vendors, receive shipments.

• Team/Training/Service:

• Participate in monthly team meeting.

• Complete AV, P&G account, JLL corporate and EX/customer service training as required.

• Demonstrate employee experience (EX) behavior.

• Room Scheduling:

• Run reports for room set up requests

• Schedule administration, ie book, change, delete reservations for guests.

• Special Events:

• Set up and removal of tables, chairs, linens, AV equipment etc per event requirements.

• Maintain site pool of shared AV equipment and tables, chairs, linen, etc for special event use.

• Conference center support: 11 room conference center

• Concierge level support for room set-up, AV, reception.

• Daily audits of conference center areas (corridors, break area and conference rooms) for tidiness.

• Perform other duties as assigned.

Sound like you? To apply you need:
Knowledge, Skills, and Abilities

• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Qualifications:

• Education - High school diploma or state equivalent required. AV training, certification preferred.
• Experience – Minimum of 2 years' experience in AV, meeting room set-up and support.
• Audio Visual equipment operation: Projectors, flat screens, microphones, speakers, amplifiers, video cameras, room control systems, data sharing equipment.

• Basic software competency.

• MS Office: Word, Excel, Outlook. Resource Scheduler.

• Conferencing tools.

• MS Teams, Cisco Webex.

• Personal characteristics - Team player, hard worker, good interpersonal skills, ability to communicate well in both oral and written reports and has excellent customer service skills.

• Requires the ability to move, lift 50 lbs., set up and tear down folding tables and chairs for large meetings. Ability to frequently walk around the buildings and up and down stairs.
• You enjoy and excel working on a fast-paced environment.
• You are detailed oriented to deliver results timely and with the highest quality.
• You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account's OneTeam while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability.
• You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer.
• At JLL you are expected to think "WE". Everyone in the organization is part of the team
• You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• You are a change agent who lives JLL's core values, including ethics, teamwork, and excellence.
• Working with and for people is your passion