ERP Helpdesk Technician

The George E. Booth Co., Inc is a family-owned and operated industrial automation sales company looking to hire their next full-time ERP Helpdesk Technician. Visit to learn more about the company values, products, and industry. This role comes with a competitive compensation plan and as well as excellent benefits.

All candidates must be legally authorized to work in the United States.

Responsibilities For The ERP Helpdesk Technician

• Modify existing software to correct errors, allow it to adapt to new hardware or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Confer with management, sales team, and software company members to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Store, retrieve and manipulate data for analysis of system capabilities and requirements.
• Provide employees with technical support for computer problems, as needed.
• Assign and review the work of systems and on computer-related plans as related to sales team software and ERP systems.
• Meet with management, vendors, and others to solicit cooperation and resolve technology related problems.
• Stay abreast of technology advances, changes with special attention to Epicor ERP systems.
• Be willing and able to work with Salesforce and other company software platforms.
• All other duties as assigned by supervision
• Requirements for the ERP Systems Administrator:
• Knowledge of Epicor P21 Systems with special regards to the company design and platform highly preferred.
• Bachelors Degree in IT or technically related field is a plus, but not required.
• Experience managing software, hardware systems highly preferred.
• At least two years related experience in company information technology
• Excellent verbal and written communication skills with the ability to translate complex concepts into easily understood language.
• Ability to use software suites, presentation software, spreadsheets, and collaboration tools.
• Attention to details, organizational aptitude, and superior interaction skills necessary.

Benefits
Full benefits package includes major medical, dental and vision with paid-time off and 401(k) employer match.