Account Specialist II

5 days ago

San Antonio, Texas, United States JPMorgan Chase Full time

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. 

As a Specialist II - Safe Box Vault at JPMorganChase, you will support the service delivery of Retail Banking.  You will be responsible for updating customer records, documentation preparation, retrieving information and updating systems. You will perform inbound/outbound calls regarding status on inquiry and problem resolution.  You will process, verify and ensure accuracy of all data entries and maintain the required documentation.  Additionally you will respond to internal emails, performing internal audits and mandatory overtime required as determined by business needs.  The Regulatory & Event Operations Customer Service Account Specialist's work is creative, exciting, and different every day.

Job responsibilities 

  • Demonstrate strong, independent decision making, sound judgement, analytical, and research skills.
  • Initiate tasks as a self-starter, think creatively, and maintain motivation to learn and operate independently.
  • Deliver accurate, thorough, and high-quality work in a metrics-driven environment.
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
  • Develop and maintain effective working relationships internally and externally.
  • Work both independently and collaboratively within a team environment.
  • Abide by all applicable regulatory and departmental practices and procedures.
  • Lift 30–50 pounds as required.
  • Proactively approach problem solving, take ownership of issues, and demonstrate determination to follow through. 
  • Apply creative problem-solving techniques to resolve business issues and meet 

     

Required qualifications, capabilities, and skills

  • Minimum of 2 years Retail Bank customer interaction
  • Maintaining & safe keeping safe deposit box records/content
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required

Preferred qualifications, capabilities, and skills

  • Customer focused and ability to multi-task between multiple projects and assignments
  • Comfortable in a fast-paced, consistently changing environment
  • Professional, thorough, and organized with strong follow-up skills
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Monday – Friday 8:00AM to 4:30PM 

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