Telephony SME 3 NG911 Systems

Job Type: In-Person ONLY

Role: Contract 12 months

Location: Brooklyn, NY

Title: NG911 (Next Generation 9-1-1 Project) Telephony SME.

Brief Job Description:

Manage and oversee the execution and delivery of all aspects of the telephony components of the NG 911 system. Ensure policies, procedures and best practices are being met throughout the implementation of the NG911 system implementation. Validate telephony configurations during the NG911 system implementation

Scope of Services / Responsibilities / Tasks / NG911 Telephony SME:

• Manage and oversee the execution and delivery of all aspects of the telephony components of the NG 9-1-1 system.
• Ensure policies, procedures, and best practices for telephony systems are being met throughout the implementation of the NG 9-1-1 system.
• Validate telephony configurations during the NG 9-1-1 system implementation.
• Provide test cases for SAT and SIT; continue to identify risks associated with telephony integrations with the NG 9-1-1 system.
• Validate test results for telephony components of the NG 9-1-1 system during SAT and SIT, review applicable architectural flows, and compare with raw test results to ensure the system behaves as expected

Mandatory Skills / Experience

( Note: Candidates who do not have the mandatory skills will not be considered )

• At least 12 years of experience in a particular technical and/or business application, product, platform, methodology.
• Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
• Collaborate with MSCI, Motorola, NICE, Cisco, and telecom carriers to resolve interoperability, signaling, and audio quality issues.
• Support testing, troubleshooting, and cutover events involving critical voice infrastructure.
• Design and validate call routing workflows per NENA STA-010, STA-012, and STA-019 standards.
• Configure and analyze SIP messages, SDP negotiation, and trunk performance across SBCs and gateways.
• Maintain mappings between ESRP, BCF, and CHS components for voice, text, and multimedia calls.
• Ensure correct implementation of ECRF/LVF call routing functions for location-based dispatching.
• Work with network and integration engineers to ensure ESiNET-level QoS, DSCP tagging, and failover routing.
• Validate carrier connectivity for private IP trunk services.
• Support call path redundancy testing and performance benchmarking between PSAC I, PSAC II, and NGCS vendor data centers.
• Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and failover.
• Collaborate with the Lead Test Engineer to develop test scripts and call-flow verification plans for production readiness.

Desirable Skills / Experience:

• Knowledge, experience with City of New York and 9-1-1 systems.
• Excellent communication and clear business writing skills as well as interpersonal skills.
• Knowledge of public safety environments.
• Design skills in IP voice management, auditing, and monitoring.
• Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX's.
• Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.

Special Requirements: N/A

Work Hours: M-F: 35 hrs/wk. Manager approval for hrs worked above 35 necessary

Job Types: Full-time, Contract

Pay: $ $85.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Professional development assistance

Application Question(s):

• 12+ years of experience in a particular technical and/or business application, product, platform or methodology.
• Are you a US Citizen or US Permanent Resident or EAD holder
• Can you work on 1099 as an Independent Contractor?
• 10+ years experience with execution and delivery of all aspects of the telephony components of the NG9-1-1 system. ?
• 10+ years Ensuring policies, procedures, and best practices for telephony systems are being met throughout the implementation of the NG9-1-1 system ?
• 8+ yrs experience validating telephony configurations during the NG9-1-1 system implementation ?
• Must be OK with 100% Onsite at client location in Brooklyn, NY Office
• Any experience Providing test cases for SAT and SIT; continue to identify risks associated with telephony integrations with the NG9-1-1 system ?
• Do you have any experience Validating test results for telephony components of the NG9-1-1 system during SAT and SIT, review applicable architectural flows, and compare with raw test results to ensure the system behaves as expected ?

Education:

• Bachelor's (Preferred)

Experience:

• Call flow diags, scripts & i-ops matrix PSAC I & II, sites: 8 years (Required)
• Call routing workflow per NENA STA-010, 012, 019 stds: 10 years (Required)
• Map bet ESRP, BCF & CHS comps: 8 years (Required)
• Testing & Perf benchmkg PSAC1, PSAC2 & NGCS VDC: 5 years (Preferred)
• Work w NTWK & INTG Engr ESiNet QoS, DSCP Tagng & Flvr Routg: 5 years (Required)

Work Location: In person