ServiceNow Technical Business Analyst

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented ServiceNow (SNOW) Technical Business Analyst, to join our team in Springfield, VA.

CLEARANCE

• Active Top Secret/SCI Eligible clearance (existing clearance required to start)
• Ability to obtain and maintain a Counterintelligence (CI) Polygraph

LOCATION

• Springfield, VA

OVERVIEW

• Prepare the organization's business processes for seamless implementation with automated IT solutions.
• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
• Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool's effectiveness.
• Document module, process, and sub-process objectives, as well as associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
• Develop and brief process documentation to senior stakeholders, such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assist technical IT teams with process definition and refinement outside of automated workflows as time permits.

QUALIFICATIONS

• Five or more years of combined experience in DoD/IC process engineering, business analysis, governance, ServiceNow developer/administrator, or similar role.
• One or more ServiceNow certifications
• Demonstrated expertise in:
  • Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
  • Understanding ServiceNow's functional capabilities in modules like Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
  • Gathering and documenting clear and concise stakeholder requirements executable by ServiceNow developers.
  • Aligning workflows with Enterprise governance, policies, procedures, and best business practices.
  • Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.
  • Operating in an Agile environment with knowledge of the software development lifecycle and iterative release schedules.
  • Developing formal technical documentation such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
• Excellent written, verbal, communication, presentation, and training skills.
• Ability to articulate new ideas and concepts to technical and non-technical audiences, as well as senior-level executives.
• Meets the credential requirements for Cyber IT/Cybersecurity Workforce (CSWF) positions as defined.

NICE TO HAVE

• Advanced certifications in ITIL, Project Management, Six Sigma, etc.
• Experience administering or engineering secure Enterprise information systems in areas such as endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM.
• Understanding of NOW platform API integrations with third-party technologies.
• Familiarity with frameworks such as ITIL, Project Management, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management.

BENEFITS

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company