Field Support Technician, Travel Tech

• LOCATION
  

Remote
- ### CAREER AREA

Field Operations
- ### JOB TYPE

Full time
- ## PAY

Base compensation between Hourly
- ## LICENSE

Brinks Texas License #C00550
- ## JOB ID

#R64562

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm's reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Payment Alliance International is looking to hire a Field Support Technician in the insert location market, who is prepared to travel extensively with in the United States of America. This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be highly motivated, detail oriented, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

Pay: $20/HR (Local Not Traveling) - $25/hr (While Traveling)

ESSENTIAL DUTIES AND TASKS:

• Make on-site visits to locations to diagnose, repair, or install ATM equipment
• Program ATM's unassisted or with assistance from Technical Support
• Install, repair or replace ATM signage in customer locations
• Support VTS Branches with cash loading ATMs
• Implement Standard Operating Procedures associated with carrying / transporting cash
• Evaluate and ensure the location is secure before exiting the armored vehicle
• Make on-site visits to locations to load ATMs with appropriate amount of cash
• Engage with the customer to ensure high levels of customer service
• Document activities within the PAI system
• Guard and protect the assets of the employer
• Other field and service work as required

MINIMUM QUALIFICATIONS:

• High School diploma or GED required
• At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
• 21 years of age minimum
• Compliance with all local and state firearm laws and either has obtained or capable of obtaining any necessary local or State carry license or permit
• Carry an approved firearm while performing the duties of a ATM Cash Loader
• Ability to prioritize and complete assignments in a timely and accurate manner
• The ability to work away from home for extended periods of time including weekends.
• Ability and desire to travel extensively. Travel expectations are 95% or higher.
• Clean driving record and a valid driver's license for the state where you live
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work some overtime, Saturdays, Sundays and holidays if needed
• Willingness to work alone

COMPUTER / APPLICATIONS SKILLS:

• General knowledge of Microsoft Suite to include Outlook, Word and Excel
• Ability to use a mobile device for reporting activity during the day
• Working knowledge of PAI Reports a plus

WORKING CONDITIONS:

This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly. Must be able to see, hear, speak and listen. Must be an excellent listener. Continuous communication with ATM Dispatch. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor.

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Field Technician role include:

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness - Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.