Case Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The DHRC Case Manager is responsible for providing comprehensive case management services to individuals and families in need of supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

RESPONSIBILITIES

• Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on health, employment, finances, education and other essential needs.
• Connect clients to community resources and supportive services, including housing programs, mental health services, employment opportunities, classes and financial assistance.
• Serve as a liaison between clients and service providers, facilitating timely referrals and ensuring access to necessary services.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of available community resources and programs.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Assess client's employment skills, interests and goals. Collaborate with the workforce and other case managers.
• Connect clients with relevant job trainings and employment readiness support.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into salesforce within 1 business day of client interaction.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Collaborate with supervisor to resolve complex issues and create comprehensive plans.
• Able to prioritize multiple client needs in a fast-paced environment
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Collaborate with internal and external case managers and supervisors to ensure clients receive all possible services, resolve complex cases, and develop creative solutions to challenges.
• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management (required)
• 2+ year of Non-Profit Experience (required)
• 3+ years of experience in workforce case management, social services, and community outreach. (required)
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Knowledge of employment related issues, housing programs, and health resources.
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.

KEY COMPETENCIES AND SKILLS

• Communication: Strong verbal and written communication with clients, employers, and team members
• Problem-Solving: Ability to address complex client needs and develop tailored employment plans
• Empathy & Patience: Support clients in overcoming employment barriers with understanding and patience
• Organizational Skills: Manage multiple clients, maintain records, and meet deadlines
• Collaboration: Work effectively with case managers, employers, and partners
• Workforce Knowledge: Familiarity with job training, resume building, and workforce resources
• Conflict Resolution: Help clients resolve workplace issues
• Advocacy: Proven ability to advocate for underserved clients
• Cultural Competency: Work with clients from diverse backgrounds, fostering a positive environment that values diversity, equity, and inclusion
• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets and Calendar.
• Detail-oriented and deadline-driven
• Crisis stabilization and rapid response
• Empathetic, nonjudgmental, and trauma-informed
• Values professionalism, teamwork, and accountability

WORK SCHEDULE AND EXPECTATIONS

• This position is full time, requiring approximately 40 hours per week
• Standard work schedule is Monday through Saturday, 12:00 p.m. to 8:00 p.m., with a rotating schedule to ensure no more than five workdays per week.
• This role is classified as non-exempt under the Fair Labor Standards Act

ADDITIONAL INFORMATION

• Must attend six mandatory 'Pop Up & Give' events per year
• Must possess valid unrestricted driver's license and reliable transportation
• Must possess or be willing to obtain a valid Food Handler's Card

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, use hands and fingers, talk or hear continually.
• Ability to stand, walk, reach, push, pull regularly and for extended periods of time.
• Ability to climb or balance, stoop, kneel, or crouch regularly.
• Must be able to lift, push, pull, etc. efficiently and on a regular basis.
• Ability to work in fast paced active environment
• Ability to lift and carry up to 50 lbs
• Frequently exposed to various controlled and uncontrolled weather conditions

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

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Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Must be able to pass a criminal background check and drug screening

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