Level One Support Desk

2 days ago

St Louis, Missouri, United States Avatara Full time

Company Description

For over two decades, Avatara has been providing comprehensive IT infrastructure as a service across the United States with its innovative Avatara Platform. Addressing the challenges of cost, complexity, and compliance in IT, the platform offers a simplified and standardized solution with a per-user, per-month subscription model that requires no upfront capital investment. Avatara's all-inclusive services minimize the burden of IT management, such as procurement, security, performance, and scaling, enabling businesses to focus on their core operations. Serving industries like legal, banking, healthcare, manufacturing, and more, Avatara is dedicated to delivering enterprise-grade technology solutions.

Role Description

Avatara is seeking a Level One Support Desk professional to provide technical and customer support in an on-site, full-time capacity at our St. Louis, MO location. Responsibilities include resolving technical and customer service inquiries, analyzing and troubleshooting technical issues, and effectively communicating solutions to clients. This role serves as the first point of contact for customers, ensuring a high-quality support experience and promptly addressing user concerns.

  • Provide first line support for IT infrastructure of Avatara CompleteCloud through customer requests for assistance via phone, chat, and text
  • Provide support for end users desktop hardware and software, laptops, mobile devices, and office appliances such as printers and wireless access points
  • Oversee and work in a company-built helpdesk ticketing system, provide rapid, customer-friendly response to the support cases, notating in detail all work and resolution to customer requests
  • Contribute to various team and project efforts
  • Self-driven in your own technical growth

Qualifications

  • Strong Technical Support and Troubleshooting skills to effectively resolve IT-related issues
  • Proficiency in Customer Support and Communication to deliver exceptional service and ensure client satisfaction
  • Solid Analytical Skills for identifying patterns, diagnosing issues, and finding efficient solutions
  • Ability to work effectively in a team-oriented and on-site environment
  • Basic knowledge of Microsoft Windows Operating Systems and Mac OS
  • Basic application troubleshooting knowledge
  • Basic knowledge of working with Service Desk/Ticketing tools
  • Easy-going personality with great multi-tasking abilities, likes to show initiative, and has dedication to their job
  • Energetic with amazing customer service skills, team-working skills, and dedicated to problem-solving
  • An openness to learning new technologies and bringing new ideas to the table
  • Great written and verbal skills that shine through in communication
  • Proven ability to balance competing priorities, anticipate executive needs, and adapt to changes in schedule and procedure
  • Punctuality and reliability are a must

Preferred Qualifications

  • Microsoft Windows Operating Systems–Personal & Server (11, 10, 8.x, 7 /Server 2019, 2022)
  • MS Office (Excel, Outlook, PowerPoint, Word), Adobe Acrobat / Reader, Adobe Creative Cloud Suite, & various other professional tools
  • Knowledge of Active Directory, DNS, DHCP, Group Policy Management, Print Management, Exchange, O365
  • Familiarity with the IT industry and relevant technologies is a plus

Compensation

  • Health, Dental, and Vision Insurance
  • Retirement Benefits
  • Paid personal time off
  • Awesome work environment
  • We have employee incentive programs
  • Avatara is a fast-growing company with lots of opportunity for advancement We can teach you anything you are willing to learn

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