Referral Coordinator

Position Summary:

The Referral Coordinator is responsible for ensuring patients are authorized to for their specialty, surgical, and ancillary services.  The Referral Coordinator ensures insurance is verified, authorizations are on file, and patients are notified of approved authorizations.  The Referral Coordinator also assists throughout the office in various administrative capacities from scheduling appointments to reception and/or medical records releases.

Essential Duties and Responsibilities include the following:

• Assists providers with authorizing services and equipment, such as home health, DME, physician appointments, specialist appointments, surgeries, imaging, sleep studies, etc.
• Enters patient demographics and insurance information into EMR/EHR/Referral systems system accurately
• Submit and tracks referrals and authorizations for professional services, procedures and medications
• Follows up with patients to ensure arranged services are authorized and care received
• Will assist with scanning and tasking and requesting medical records as needed
• Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to patients and coworkers in a timely manner
• Demonstrates honesty and integrity in everyday activities
• Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public)
• Recognizes when an error has been made and immediately reports to appropriate manager
• Participates in "service recovery" through follow-up with an upset customer, gathering information, and demonstrating empathy
• Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families.  Functions as liaison between administration, patients, physicians, and other healthcare providers
• Interacts professionally with other healthcare service providers
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs
• Participates in the efficient, effective, and responsible use of resources such as supplies and equipment

The pay range for this position at commencement of employment is expected to be between  $21 to $22 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and / or Experience:

• High School graduate equivalent
• Certified Medical Assistant certificate preferred, but not required
• Strong written and verbal communication skills
• Knowledge of Microsoft Office required (Outlook, Excel, Word)
• CPC certificate preferred, but not required
• Medical terminology and/or previous medical office experience strongly preferred