Technical Ops Associate

About Tubi:

Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.

About the Role:

We are looking for an organized and detail oriented Technical Content Ops Associate to join our team. In this role, you'll embed deeply into Tubi's Content Operations functions, collaborating within the content technical operations team and with cross-functional partners in engineering, product, partnerships, content experience and content metadata to ensure a unified approach to how metadata and content is ingested and managed in our asset management system.

You will be the subject matter expert and point of contact for various aspects of the content ingestion pipeline and resolve technical video and system errors. 

This is a hybrid role based out of our San Francisco, Los Angeles, or New York office. You must be willing to travel to our San Francisco, Los Angeles, or New York office 3 days/week. 

What You'll Do:

• Support large-scale content and asset (video, images, subtitles) ingestion, monitoring, troubleshooting, and resolving video transcoding errors and other ingestion pipeline issues; escalating and coordinate with Engineering and Partnership teams as needed
• Provide technical and IT admin support for editorial workflows, including Virtual Edit Bays (VEBs), AWS S3 storage/restoration, encryption/authentication issues, and other third party applications. 
• Develop, maintain, and document internal tools, scripts, and tracking systems to streamline workflows, reduce duplication, and improve operational efficiency. 
• Facilitate and manage vendor relationships, inclusive of describing operations workflows, technical requirements, and exploring systems integrations 
• Create and share knowledge resources (guides, documentation, training sessions) to reduce support bottlenecks, improve team scalability, and enable knowledge transfer across Content Operations.
• Partner with cross-functional teams (Content Ops, Engineering, Creative, Partnerships) to improve workflows, resolve delivery inconsistencies, and advocate for internal tool enhancements (e.g., CMSUI).
• Assist in training and supporting Content Operations Associates 
• Support other projects and initiatives as needed

Your Background:

• Minimum 2 years of experience in a technical operations/support role
• Bachelor's degree from an accredited university, or equivalent work experience 
• Strong communication, collaboration and organizational skills as well as a natural curiosity and desire to learn 
• Fluency with Adobe Premiere and other video editing applications
• Expertise with content management, delivery (Aspera), file storage, and collaboration (FrameIO, screeners, etc.) systems - experience with system administration, user management, permissioning, etc.
• Knowledge of Github, aws cli tool, sql, bash, python, ffmpeg is a plus
• Detailed oriented with strong technical problem solving and troubleshooting skills
• General understanding of software development lifecycle and experience working with engineering teams a plus
• Experience in an operations/digital supply chain role a plus
• Passionate fan of Movies & TV

#LI-MJ1

#LI-Hybrid

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed per hour below. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. 

Hourly Rate for high cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco $23.70—$33.85 USD

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

• For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
• For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
• For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX's short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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