Repair Coordinator

1 week ago

Wilmington, Delaware, United States PJ Fitzpatrick Full time

Reports to:
Director of Repairs & Post-Install Operations

Job Summary:
An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.

Essential Job Responsibilities:

  • Manage the daily schedules of several Repair Experts
  • Update notes/tags/statuses on jobs/accounts and process jobs accurately
  • Create purchase orders and track materials for Repair Jobs
  • Identify job scheduling opportunities for gains in capacity usage
  • Communicate with customers via phone, email, and text to ensure satisfaction
  • Monitor email inboxes, voicemails, system tasks, and chat logs
  • Monitor and update Repair Expert timecards
  • De-escalate and resolve customer issues and determine when escalation is necessary
  • Assist the Director of Repairs in executing policy adherence among Repair Experts

#PJFITZ2025
Requirements
Education:
High School Diploma or Equivalent

Experience:
At least one year as a dispatcher/coordinator or call-taker in the home remodeling trades

Work Schedule:
Full time, remotely, 7:30am - 4:00pm

Physical Requirements:
General office maneuvering

Performance Requirements:

  • Strong computer skills (Office Suite and CRMs)
  • Excellent oral and written communication
  • Excellent organizational skills
  • Persuasiveness
  • Sense of urgency
  • Creative problem solving
  • Empathy
  • Excellent time management
  • Manages up well
  • Not conflict-averse
  • Geographical knowledge

Benefits
Benefits

  • Health Insurance
  • Vision
  • Dental
  • 401K with a company match
  • PTO
  • Paid Holidays
  • Floating Holiday
  • PTO on your Birthday

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