Current jobs related to Manager, Implementation - South Jordan, Utah - Lightspeed DMS

  • ERP Implementation Officer

    6 days ago

    West Jordan, Utah, United States Aumet Full time

    We are seeking a highly motivated and detail-oriented Implementation Specialist to oversee the successful deployment of our inventory management system. The role involves collaborating with clients, configuring the system to meet operational needs, conducting training sessions, and ensuring seamless integration with existing processes. This position is...

  • GCS Systems Manager

    2 weeks ago

    South Jordan, Utah, United States RED CAT HOLDINGS Full time

    Job Details Job Location: Teal Drones - SLC, UT 84115Position Summary We are seeking a highly capable and product-driven GCS Systems Manager to lead the design and development of our Ground Control Station (GCS) software, with a focus on Teal Settings, user interface and experience (UI/UX), and Android application development. This role sits at the...

  • Kitchen Manager

    2 weeks ago

    South Jordan, Utah, United States Romano's Macaroni Grill Full time

    OverviewWe are seeking an experienced and dynamic Kitchen Manager to lead our culinary operations. This role is vital in ensuring the smooth and efficient running of our kitchen, maintaining high standards of food quality, safety, and customer satisfaction. The ideal candidate will possess strong leadership skills, extensive culinary knowledge, and a passion...

  • Accounting Manager

    4 days ago

    South Jordan, Utah, United States HireVue Full time

    Company Description Job Description Accounting Manager – Own the Close. Build the Function. Shape What Comes Next. Ready to step into a role where you help build a modern SaaS finance engine? We're looking for an Accounting Manager who loves solving problems, improving processes, and turning complexity into clarity. If you thrive in environments with...

  • Senior Product Marketing Manager

    2 weeks ago

    South Jordan, Utah, United States Cricut Full time

    Company DescriptionCricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers,...

  • Program Manager

    4 days ago

    South Jordan, Utah, United States BGIS Full time

    Job DescriptionBGIS is currently seeking a Program Manager – Process and Compliance to join the team in South Jordan, UT.BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning....

  • Manufacturing Engineer, Manager

    15 hours ago

    South Jordan, Utah, United States L3HHCM20 Full time

    Job Title:  Manufacturing Engineer, Manager (Mgr, Product Test)Job Code: 32292Job Location: USA-UT-Salt Lake CitySchedule: 9/80Job Description: Manage and direct the day to day activities of the Product Test and Integration Team, make individual work assignments, monitor individual performance and provide technical direction to individuals in the Group and...

  • Environmental Project Manager

    2 weeks ago

    South Jordan, Utah, United States WSP in the U.S. Full time

    Job DescriptionThis OpportunityWSP has a career opportunity for anEnvironmental Project Managerwith our South Jordan, UT team. We are seeking a motivated professional with a strong track record of team management, business development, client service management and project management to manage and grow the environmental team in South Jordan, Utah. This...

  • Integration Manager

    1 week ago

    South Jordan, Utah, United States Cricut Full time

    Company DescriptionCricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers,...

  • Manager, Marketing Customer Data

    2 weeks ago

    South Jordan, Utah, United States Merrick Bank Full time

    Join our team - and take the next step in achieving a fulfilling careerWhat We DoAt CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.Who We AreCardWorks, Inc. is a diversified...

Manager, Implementation

3 weeks ago

South Jordan, Utah, United States Lightspeed DMS Full time

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Manager, Implementation reports to the Sr. Manager, Implementation and is responsible for leading a team of Data Extraction Specialists and Project Managers who oversee end-to-end customer onboarding and product deployment. This role ensures successful delivery of SaaS solutions through strategic planning, execution, and continuous improvement of implementation processes. The Manager plays a key role in driving customer satisfaction, retention, and operational excellence.

What you'll do:

  • Lead and develop a high-performing implementation team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Own all aspects of people management including hiring, onboarding, coaching, performance reviews, and career development.
  • Oversee the execution of customer implementations, ensuring timely delivery, quality outcomes, and alignment with client expectations.
  • Collaborate cross-functionally with Sales, Product, Support and other key stakeholders to ensure seamless handoffs and client readiness.
  • Manage escalations and complex client scenarios with professionalism and strategic problem-solving.
  • Monitor and report on key performance indicators (KPIs) including implementation timelines, customer satisfaction, and retention metrics.
  • Identify process gaps and lead initiatives to improve implementation efficiency and scalability.
  • Contribute to strategic planning and resource allocation to support growth and evolving customer needs.

What you should have:

Qualifications:

  • Minimum of 5+ years of experience in SaaS implementation, customer success, or project management.
  • 3+ years of leadership experience, including managing remote teams and driving performance.
  • Proven track record of successful client onboarding and retention in a SaaS environment.
  • Hands-on experience with Certinia or similar platforms, including PSA or ERP implementations.
  • Strong communication and interpersonal skills, with the ability to influence and collaborate across teams.
  • Experience managing escalations and navigating complex customer relationships with empathy and professionalism.
  • Familiarity with SaaS platforms, implementation methodologies, and customer lifecycle management.
  • Proficiency in project management tools (e.g., Asana, Jira, Smartsheet) and CRM systems (e.g., Salesforce).
  • Bachelor's degree in Business, Technology, or a related field; PMP or similar certification is a plus.

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact