Real Estate Team Director Of Operations

Are you a systems-driven leader who believes structure is essential to scale—and knows how to build it?

O'Connor Estates is a boutique real estate firm co-founded by sisters Claire and Sam O'Connor. In 2024, the team closed nearly $40M in sales with its signature "vibe flipping" approach, recently featured in HousingWire. We are now seeking a Director of Operations to support and guide the firm's next phase of growth.

This role is ideal for an experienced, polished real estate operations professional (active CA license required) who thrives in a high-performance, design-forward environment and takes pride in delivering an exceptional client and team experience.

The Details

• Salary: $120,000 - $150,000 in addition to a team performance bonus
• Benefits: Paid vacation, holidays, and sick leave. Contribution toward medical benefits.
• Hours: Full-time, M-F (9-6) with some flexibility from time to time in the evenings and occasional weekends for emergencies.
• Location: Santa Monica, CA. You live within a 40-minute commute of Santa Monica, CA. You have daily access to a personal vehicle that you can drive for work-related tasks. You have a driver's license and you carry insurance.

Compensation:

$120,000 - $150,000 yearly

Responsibilities:

The Role

You will serve as a strategic partner to Claire and Sam—anticipating needs, maintaining operational clarity, and enabling them to stay focused on growth. This role plays a key part in shaping the client experience, team culture, and overall business operations.

Key Responsibilities

Lead operations and scale systems: Design, implement, and maintain SOPs across listings, transactions, and team workflows to ensure consistency, efficiency, and scalability.

Own execution: Drive project management across active deals, initiatives, and strategic priorities, ensuring timelines and deliverables are met.

Executive partnership: Provide high-level operational support to the principals, including calendar and inbox management and preparation for high-profile listings and client engagements.

Oversee transactions: Manage deal flow from contract to close, coordinating vendors and partners to deliver a seamless, luxury client experience.

CRM leadership: Ensure data integrity, team adoption, and disciplined follow-up across the organization.

Drive accountability: Lead and support a small team of experienced agents, reinforcing performance standards, follow-through, and operational excellence.

Elevate the brand experience: Oversee client events, open houses, and key touchpoints that reflect the firm's luxury positioning.

Client-facing leadership: Act as a senior point of contact, ensuring proactive communication and consistently polished service.

Qualifications:

About You

• You're systems-oriented, strategic, and solutions-driven — but also warm, approachable, and collaborative.
• You communicate clearly and confidently, keeping clients and team members aligned.
• You thrive in a fast-moving, creative environment where excellence and follow-through matter.
• You anticipate needs before they arise — whether supporting leadership, managing a renovation project, or streamlining client communication.
• You love being the steady force that keeps a high-performing team operating at its best.

How To Qualify

• 3+ years of experience supporting another agent or team with business operations, oversight of marketing, leading other administrators, holding agents accountable, and an active CA real estate license.
• Tech Savvy - You have experience with multiple CRMs, project management software, AI, keeping websites up to date, Canva, Google Suite, Microsoft Suite, and fundamental estate-specific tools.
• A valid Real Estate License is required for this job

Candidates who reach out to us directly may be removed from consideration. We appreciate your enthusiasm, but no calls or emails, please Please apply directly. If you seem like a good fit for the job, you'll hear from our recruiters about the next steps

About Company

Why O'Connor Estates

O'Connor Estates is a boutique, family-founded real estate firm where passion, professionalism, and collaboration meet. Our small, high-performing team moves fast, works closely together, and thrives on delivering exceptional experiences to clients. We help buyers and sellers navigate some of Los Angeles' most unique, design-forward, and high-end properties — making every interaction seamless, thoughtful, and personalized.

We share office space with a construction company in Santa Monica, creating a rare synergy between design, renovation, and real estate expertise. Here, your leadership, creativity, and operational skills won't just keep things running — they'll help shape the way we deliver world-class service and continue to stand out in LA's luxury market.