Information Technology Support Specialist

Help us live our mission.Promise Resource Network is a nonprofit organization whose mission is to transform the approach to recovery from mental illness, substance use, and trauma, by focusing on wellness, not illness. Your donation will help us live our mission every day through individualized recovery support, education programs and advocacy, allowing us to change lives and change the way society approaches recovery.Give MoneyGive TimeGive SuppliesWE HEAR YOU 24/7– Confidential peer support serving North Carolina. Call us at 1-855-PEERS NC INVESTGET SUPPORTEmployee Portal","library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default">InvestGet SupportEmployee PortalOur StoryOur HistoryOur LeadershipOur ImpactWhat We BelieveOur MissionOur BeliefOur VisionWhy We ExistOur ApproachRecovery HubCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsEventsRespitesRetreat @ The PlazaThe Retreat @ FernwoodOur InitiativesContactContact InformationGive MoneyGive TimeGive SuppliesCareersInvestGet SupportEmployee PortalOur StoryOur HistoryOur LeadershipOur ImpactWhat We BelieveOur MissionOur BeliefOur VisionWhy We ExistOur ApproachRecovery HubCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsEventsRespitesRetreat @ The PlazaThe Retreat @ FernwoodOur InitiativesContactContact InformationGive MoneyGive TimeGive SuppliesCareersINVESTGET SUPPORTEmployee Portal","library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default">InvestGet SupportEmployee PortalOur StoryOur HistoryOur LeadershipOur ImpactWhat We BelieveOur MissionOur BeliefOur VisionWhy We ExistOur ApproachRecovery HubCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsEventsRespitesRetreat @ The PlazaThe Retreat @ FernwoodOur InitiativesContactContact InformationGive MoneyGive TimeGive SuppliesCareersInvestGet SupportEmployee PortalOur StoryOur HistoryOur LeadershipOur ImpactWhat We BelieveOur MissionOur BeliefOur VisionWhy We ExistOur ApproachRecovery HubCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsEventsRespitesRetreat @ The PlazaThe Retreat @ FernwoodOur InitiativesContactContact InformationGive MoneyGive TimeGive SuppliesCareersInformation Technology Support SpecialistJob Categories:Information Technology SpecialistJob Types:Full TimeJob Locations:Charlotte NC HybridFull-time role. Pay is $60,000 – $75,000/yr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.About The PositionTheInformation Technology (IT) Support Specialistwill be responsible for administering SharePoint, resolving user support tickets, managing user accounts, overseeing IT equipment logistics, and providing both onsite and remote support. We are seeking a motivated and detail-oriented IT Support Specialist to join our team.This position is eligible for a hybrid type work environment.Selected employee must spend a minimum of 1 day per week in the office.Travel will be requiredto our Raleigh locations and our Cabarrus locations, in addition to our Charlotte locations. Additional location travel would be required as new locations are opened.Location:Charlotte, NCJob Type:Full-timeWhat You'll DoRespond to and resolve IT support tickets in a timely and professional manner.Set up and manage user accounts, permissions, and access controls.Provide administrative support and perform day-to-day management of SharePoint and OneDrive environments, including configuration, maintenance, and user support.Assist in maintaining site structure and documentation.Track, ship, receive, and inventory IT equipment and company assets.Provide remote support to end-users and escalate issues as needed.Travel to multiple company locations as needed.Maintain accurate documentation of IT processes, inventory, and support activities.Troubleshoot hardware, software, and connectivity issues for end-users.Escalate unresolved issues to higher-level support or managed service provider.Basic updates to WordPress website as needed.Coordinate and maintain professional relationship with MSP support staff.Qualifications & ExperienceBachelor/Associates degree or certificate in IT, Computer Science, or related field required.Knowledge and experience working within a Microsoft 365 environment, specifically with SharePoint, Teams, OneDrive, and other IT platforms. WordPress experience a plus.Ability to receive guidance, training, and mentoring to grow skills and knowledge.Demonstrates leadership by modeling PRN's mission, values, philosophy, and guidance to team members.Ability to interact effectively with the public, providers, and other stakeholders.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.Excellent communication skills (oral and written).Strong problem-solving skills and attention to detail.Ability to work independently and manage time efficiently.Must have reliable transportation, valid driver license, and the ability to travel regularly to several work locations.Apply For This PositionReady to Help Us Change Lives?If you're passionate about creating positive change, building inclusive communities, and supporting individuals on their journey to recovery, we want you on our team.Apply now, and be a part of something bigger than yourself. Join PRN in igniting hope and transforming livesFirst Name *Last Name *Email *Phone *Upload CV/Resume *Drop files here or click to uploadMaximum allowed file size is 120 MB.Allowed Type(s): .pdf, .doc, .docxIf you are hired, what value would you add to our company?What knowledge or special skills do you have which prepare you for the position applied for?The information that I have provided on this application is accurate to the best of my knowledge and may be verified by PROMISE RESOURCE NETWORK or its agents. *ConfirmI understand and agree that any misrepresentation or omission of facts in this application will be justification for refusal or termination of employment, regardless of the time elapsed before discovery. *ConfirmI understand and agree that the employment for which I am applying for is at-will and such employment may be terminated at any time with or without cause, without prior notice, by either myself or PROMISE RESOURCE NETWORK. There will be no agreement, express or implied between PROMISE RESOURCE NETWORK and me for any specific period of employment, nor for continuing or long-term employment, unless made in writing, and signed by an authorized representative of PROMISE RESOURCE NETWORK. *ConfirmSignatureI have placed my signature in the space provided below only after I have completed the entire application to the best of my ability and have carefully read the statements above. Filling out the box below counts as your digital signature.Applicant Name (type out full name): *Back to listingsWhy You'll Love Working HereAt PRN, We Believe In Creating a Work Environment That Is As Supportive And Dynamic As The Services We Provide. We OfferMission-Driven Impact: Be part of a team that makes real change in people's lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys.Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you'll experience a variety of impactful work.Growth Opportunities: At PRN, we're invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.Supportive Culture: We're committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.Meaningful Impact: Every day, you'll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.Equal Opportunity EmployerPRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.Join the PRN Family. Together, we can make a difference.Give TodayHelp us change lives and make recovery a reality.Give TodayGet SupportYou're never alone. Get in touch to begin your wellness journey.Get SupportReclaim You.Facebook Instagram LinkedinHub HoursMonday – Thursday8:30 am – 4:00 pmFriday10:00 am – 4:00 pmSaturday – SundayCLOSEDOffice NC Peer Support Warmline 1-855-PEERS NCAddress1401 East 7th StreetCharlotte, NC 28204Charlotte Respite Raleigh Respite Affiliate","library":"fa-solid"}}" data-widget_type="nav-menu.default">Peer Voice NCPeer Voice NC 2025 Promise Resource Network | Privacy PolicyPlease ensure Javascript is enabled for purposes of website accessibility