Intake Supervisor

ICF seeks an Intake Supervisor to work on a national technical assistance project. The goal of the project is to support and enable legal representation to eligible unaccompanied migrant children (UAC) in the care and custody of HHS/ACF Office of Refugee Resettlement (ORR) and post-release in communities across the country. The Legal Intake Lead will use his/her expertise to ensure UAC cases are initiated in the legal case management system.

The successful candidate has broad knowledge of project management and implementing workflows. The Legal Intake Lead will work closely with and under the oversight of the Network Manager to execute essential strategies for efficient case initiation and case record management.

Key Responsibilities

• Directly supervise 2-3 intake specialists
• Oversee all work related to legal case initiation, record creation, and document verification.
• Contribute to development and implementation of processes and procedures for legal case intake.
• Ensure all UAC legal case records are created in a timely manner
• Ensure the project's legal team is notified of case initiation.
• Respond to requests from legal service providers to support collection of additional documentation and verification necessary for completion of the legal case records.
• Ensure all UAC eligibility for legal services is properly documented
• Develop and implement relevant policies and procedures and processes to assure quality workflow and coordination with legal service providers to promote efficiency.
• Create tools to track, document, and oversee tasks related to legal intake, case initiation, and ongoing documentation and case record support.

Basic Qualifications

• Bachelor's degree in social work, public administration, business administration or related field which requires an understanding of written communication.
• A minimum of 3 years managing projects, tasks, personnel, or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships
• A minimum of 3 years demonstrated ability to build and maintain strong stakeholder and partner relationships, including balancing multiple perspectives/needs, for capacity building projects.
• A minimum of 3 year's experience developing workflows and protocols

Preferred Skills

• Working knowledge of legal service needs for refugees and unaccompanied children
• Experience working for a refugee or UAC program
• Experience working with the legal community
• Prior supervisory experience

Professional Skills

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task and maintain high-quality results in a fast-paced environment.
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated, outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).
• Experience with training, curriculum development, and facilitation.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73, $125,327.00Nationwide Remote Office (US99)