Technical Support Coordinator

2 weeks ago

Lebanon, New Hampshire, United States AZURREO Full time $30,000 - $45,000 per year

About Azurreo

Azurreo is a global outsourcing leader specializing in telecommunications and IT services. With over 15 years of experience and more than 250 successful projects delivered across 25+ countries, we provide end-to-end solutions — from strategic design to operational support and maintenance.

Join our international, remote-first team and work in a dynamic, collaborative environment where your technical expertise and problem-solving skills will have a direct impact on global clients.

The Opportunity: Your Role as a Technical Support Coordinator

We are looking for a motivated, energetic, and technically minded professional based in Lebanon to join our international Helpdesk team.

In this role, you will be the first point of contact for global telecom clients, providing fast, accurate, and effective support for technical issues. You will help troubleshoot network and software problems, manage incident tickets, and maintain clear communication with both internal teams and external clients.

This is a fully remote position, perfect for individuals eager to develop their career in technical support within an international and fast-paced environment.

Tasks
  • Technical Support: Provide Tier 1 assistance via email, chat, and phone for network, software, and server-related issues. Troubleshoot DNS, SSL, FTP, and other network protocols.
  • Incident Management: Log, track, and manage support tickets in internal systems; escalate unresolved issues with detailed diagnostic information.
  • Client Communication: Maintain clear, proactive, and professional communication with international clients during issue resolution.
  • Process Improvement: Contribute to internal knowledge bases and documentation; identify recurring problems and suggest practical improvements.
  • Project & Task Tracking: Support internal projects and initiatives, ensuring deadlines and deliverables are followed and tracked efficiently.
Requirements

Required Qualifications (Must-Haves):

  • 1–2 years of experience in technical support, helpdesk, or telecom/IT infrastructure roles.
  • Strong technical understanding — familiarity with networking concepts, software, and basic IT troubleshooting.
  • Proficient in CRM systems, ticketing tools, and Microsoft Office.
  • Fluent in English (written and spoken).
  • Based in Lebanon with a reliable remote work setup.
  • Highly motivated, detail-oriented, and proactive in problem-solving.

Preferred Qualifications (Nice-to-Haves):

  • Certifications such as CCNA, CompTIA Network+, or equivalent.
  • Experience with telecom systems (VoIP, 5G, SD-WAN).
  • Comfortable working independently in a remote environment.
  • Strong internet research skills and a curiosity for learning new technical tools and systems.
Benefits
  • 100% Remote Work: Work from anywhere in Lebanon with full support.
  • International Exposure: Collaborate with multicultural teams and global clients.
  • Career Growth & Learning: Access professional development, structured onboarding, and a clear path for advancement.
  • Supportive Culture: Join a collaborative and knowledge-sharing team.
  • Work-Life Balance: Paid vacation, public holidays, and flexibility for a healthy remote work experience.

If you are based in Lebanon, passionate about technology, and eager to grow your career in technical support within an international organization, we would love to hear from you.

Apply now by submitting your CV and a brief statement of interest. Selected candidates will be contacted for a virtual interview.

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