Mgr-Operations Support-Engrng

Job ID: 13651

Business Unit: Long Island Rail Road

Location: Queens, NY, United States

Regular/Temporary: Regular

Department: ACE Planning & Operations

Date Posted: Nov 5, 2025

Description

Job Title: Manager -Operations Support

Department: Engineering

MTA Agency: LIRR

Primary Location(s): Queens

Salary Range: $99,782-$124,727

Position Classification: Non-safety Sensitive

Closing Date: Open Until Filled

About your agency:

Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

JOB SUMMARY:

The position provides strategic and operational support to the Engineering Department by assisting with the planning and coordination of all maintenance projects and activitiesthat ensure safe and reliable railroad operations. It oversees and controls department activities related to daily operational issues, audits, and reporting while facilitating communication between internal divisions, corporate stakeholders, and external partners. The position also supports senior leadership and assists in the oversight of third-party consultants and auditors to ensure compliance, efficiency, and accountability across all Engineering functions.

DUTIES AND RESPONSIBILITIES:

• Assist in department activities and daily operational issues surrounding public affairs, all department audits, weekly projects, and department controls.
• Monitor, analyze, and report on daily operational issues and associated impacts, including weather-related and special events.
• Facilitate collaboration between Engineering and corporate stakeholders to align goals, promote transparency, and lead public outreach efforts supporting Engineering projects and LIRR-wide initiatives.
• Assist in communicating and coordinating all Engineering Department activities with third parties, including regulators, vendors, consultants, and auditors.
• Support the Engineering Department budget and headcount planning, development, and justifications.
• Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and the approval process of performance appraisals.
• Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Perform other assignments as requested by Senior Management.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in engineering, Business, or a related field. An additional four years of experience may be considered in lieu of the degree.
• Must possess five years of progressively responsible management experience.
• Extensive understanding of labor union environments, collective bargaining principles, and workforce management practices, particularly as they relate to engineering and operations functions.
• Working knowledge of union rules and practices with experience managing or supporting within a complex unionized environment.
• Project management skills with working knowledge of project scheduling and estimates.
• Experience in understanding departmental budgets, headcount, and production goals as they relate to each other.
• Proficient computer skills with working knowledge of various Windows applications.
• Strong business administrative skills to provide written reports and spreadsheet manipulations.
• Must possess strong human relations, communication, interpersonal, problem-solving, and analytical decision-making skills.
• Must demonstrate a high level of imitative, professional integrity, and demeanor.

BENEFITS:

• Commuting Assistance – based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• Pension plans and retirement savings accounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team and Office of the Chaplains unit
• Employee Resource Groups
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OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company's discretion. Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers, or within 180 days of hire or transfer for an employee entering an authorized driving position.

Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history. Including attendance and discipline records. Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.

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EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.