Wholesale - Sales Operations Coordinator (Modern Channel)

Requisition ID: 909822

Store #: Sales Ops Modern - NY PW

Position: Full-Time

Total Rewards: Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn

GENERAL FUNCTION

The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings. In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports the Account Manager in the achievement of annual invoiced sales performances.
• Facilitates and supports entire order process from order creation to invoicing.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
• Makes sure all orders received through all Luxottica devices are entered on time, to be quickly delivered.
• Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit/Pricing department to address all credit-related customer issues.
• Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain.
• Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.
• Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.
• Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company (locally in Atlanta and overseas) across different customers.
• Communicates in a timely and clear manner to customers' inquiries via email and/or phone.

BASIC QUALIFICATIONS

• Associates Degree
• 2+ years related work experience
• Strong customer focus
• Organized and analytical
• Excellent communication skills verbal and written
• Ability to work efficiently in a fast paced environment
• Strong PC skills, including Excel, Word and PowerPoint
• Strong time management skills
• Ability to work independently
• Attention to detail and accuracy
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Administration or related field
• Past experience with retail or buying
• SAP knowledge
• Supply knowledge and EDI
• GXS Catalogue knowledge
  Microsoft Access experience

Pay Range:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.