Manager, User Experience

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Location: ONSITE within One of the Offices Below (Hybrid Model: Four days in, 1 day remote)

• PA - Philadelphia, 1701 John F Kennedy Blvd

• CO - Englewood, 183 Inverness Dr West

• FL - Miramar, 2901 SW 149th Ave

• GA - Alpharetta, 1720 Windward Conc Ste 400

• IL - Chicago, 33 W Monroe St Suite 1900

• NH – Manchester, 676 Island Pond Road

Summary:
Comcast's Frontline Experience Design Team is a collaborative, in-house UX design team creating best-in-class experiences for customer service agents, retail store associates, and field service technicians. We are seeking a strategic and people-focused UX Manager to lead a multidisciplinary team across multiple enterprise program tracks, including XM360 and other converging tools.

This role is responsible for shaping the end-to-end user experience of our platforms, ensuring design excellence, business goals, and user needs align seamlessly. The UX Manager serves as both a strategic leader and hands-on contributor, balancing interaction design, research, content strategy, and system thinking to create intuitive, scalable, and high-impact experiences.

Job Description

Team & Culture

• Highly collaborative and focused team working toward a common goal.
• Manager will oversee 3 full-time direct reports and 3–5 contractors depending on project scope.
• Partners include product owners, developers, strategy and research teams.

Work Schedule

• Monday–Friday, 9am–5pm EST
• Overtime as needed based on business needs

Training

• On-the-job, side-by-side training and job shadowing

Core Responsibilities:

Strategic Leadership & Design Execution

• Shape UX strategy with emphasis on interactive design, visual design, documentation, and innovation.
• Bridge stakeholders and product owners to ensure alignment between business goals and user needs.
• Guide the team in delivering business cases, roadmaps, visions, research, and experience design artifacts.
• Influence early-stage discovery efforts using design and research to inform decisions.
• Advocate for seamless digital experiences that enhance employee efficiency and engagement.

UX Process & Team Development

• Establish and refine UX processes supporting intuitive, scalable, and high-quality product experiences.
• Validate content, navigation, interaction models, and visual interfaces in collaboration with research and UX Strategy.
• Lead workshops and collaborative sessions with internal stakeholders.
• Identify competitive trends, emerging UX developments, and industry standards.
• Mentor and develop team members, fostering growth and career development.

Operational Efficiency & Collaboration

• Lead the creation of strategy tools and processes to improve UX operations.
• Ensure seamless integration of UX, product, and engineering teams from concept through implementation.
• Advocate for user research, competitive analysis, contextual inquiries, and task analysis.
• Collaborate with product teams to develop user case scenarios aligned with real-world behaviors.

Business Impact & Organizational Alignment

• Drive results and growth by ensuring usability of all digital products meets high standards in content, navigation, accessibility, and technical implementation.
• Align with company-wide principles, fostering a culture of collaboration, customer-centricity, and innovation.
• Support a culture of inclusion and continuous learning.

Ideal Candidate Profile:

Must-Haves

• 5–7 years of relevant experience
• Experience managing remote teams
• Strong background in UX, CX, UI design
• Business acumen and professionalism
• Proficiency in Figma

Nice-to-Haves

• Experience with AI integration
• Content design expertise

Qualifications

• 7+ years in UX/UI design, with 3+ years in leadership
• Proven ability to manage multiple workstreams and align cross-functional teams
• Strong storytelling and communication skills
• Experience with design systems, accessibility, and iterative design
• Proficiency in Figma, Sketch, or similar tools

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Customer Experience (CX), Remote Team Management, Team Management, User Experience (UX), User Interface (UI) Design

Compensation

This job can be performed in Illinois, and Denver Campus with a Pay Range of $128, $211,650.12

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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