digital strategy manager-west

Compass Digital

Salary: $100000-$110000
We are Compass Digitalthe digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We are fully integrated into Compass Group, proudly serving its various clients through scalable, cutting-edge technologies and solutions.

Job Summary
As a Digital Strategy Manager, you will drive digital transformation across Compass' diverse client base, managing end-to-end sales lifecycle activities and delivering high-impact technology solutions. Your role will focus on solutioning, CRM ownership, sales enablement, and strategic consultative engagements that promote digital adoption and innovation. You will collaborate cross-functionally with Sales, Delivery, Product, and Solutions Engineering to ensure client success and growth.

Responsibilities
Sales Enablement & CRM
Own the pre-sale lifecycle: discovery through closure.

Manage Salesforce records from opportunity creation to handoff, ensuring data accuracy and completeness.

Coordinate internal transitions with Delivery and Digital Enablement for seamless execution.

Maintain up-to-date vendor and product data to support effective solutioning.

Client Engagement & Strategy
Serve as a consultative partner, delivering tailored demos and value-focused presentations.

Lead strategic interactions, including QBRs and digital roadmap planning.

Document and evolve the digital strategy for assigned accounts.

Solution Leadership
Act as SME for the digital portfolio (mobile ordering, POS, kiosks, spatial analytics, Centric OS etc.).

Tailor solutions to client operations and objectives, incorporating innovation and best practices.

Track market and tech trends to identify upsell and innovation opportunities.

Internal Collaboration & Feedback
Partner with cross-functional teams to align on capabilities, implementation, and customer success.

Submit structured product feedback to influence roadmap development.

Work with Solutions Engineers on technical scoping and delivery alignment.

Qualifications
Experience: 36 years in digital strategy, SaaS, CRM management, or technology consulting; experience with Salesforce preferred.

Sales Orientation: Proven experience in consultative sales and digital solutioning; comfortable owning a sales pipeline.

Technical Acumen: Knowledge of digital platforms and CRM systems; ability to demo and scope software solutions.

Communication Skills: Strong verbal and written skills to articulate strategy, manage stakeholders, and present solutions.

Client-Focused: Skilled at understanding client challenges and aligning technology to meet business outcomes.

Organizational Skills: Detail-oriented with strong CRM discipline and follow-through.

Team Player: Collaborative mindset with the ability to engage multiple stakeholders across different business units.

Travel: Willingness to travel up to 40% based on client or operational needs.

Education: Bachelors degree in Business, Marketing, Technology, or related field preferred

Apply to Compass Group today
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates At Corporate Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:
1480173

Compass Digital

Bankston B Williams