Mortgage Loan Administrator

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Role Summary

We are seeking a mortgage loan administrator/processor to join our Mortgage Passport team. This position requires thorough knowledge of loan products and the ability to manage a large pipeline of loan applications. This role is hybrid, where you will work 3 days in our Corporate Campus office (7007 Broadway Ave, Cleveland, OH 44105), and 2 days remote. Work hours are generally scheduled Monday through Friday 8:30am to 5:00pm, but does require some Saturdays.

Responsibilities

• Manages loan applications originated in the Mortgage Passport Department as well as those generated by our Broker Partners, via the online channel and possibly over the phone
• Perform business development tasks, managing pipeline volume and maintaining communication with customers and external loan officers throughout their transaction
• Communicate with applicant to explain product terms, gather personal data and answer questions relating to their refinance, purchase, preapproval or equity transaction
• Communicate with external loan officers to educate on product benefits, process standards, and troubleshooting loan scenarios.

Requirements

• Strong ability to understand the customer needs and successfully build professional relationships
• DU loan experience is a plus, but not required
• Experience following loan applications from origination through closing is a plus
• Excellent verbal and written communication skills including professional grammar and demeanor
• Positive, proactive, and friendly interpersonal skills are required
• PC proficiency required
• Strong organizational skills
• Ability to consistently deliver first class customer service

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $ $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.