Adoption Specialist and Front Desk Representative

3 days ago

Phoenix, Arizona, United States Almost There Foster Care Full time

Almost There: A Mom + Pups Rescue is a specialized small non-profit dedicated to giving pregnant dogs and their puppies the time and space they need to thrive. Our shelter is designed to provide an enriching environment that gives them the best possible start in life, ensuring they are well-prepared for their forever homes. Our passionate team of professionals is committed to fostering a positive, supportive atmosphere that helps every dog reach their full potential.

Position Overview:

The Front Desk Receptionist (FDR) is the first person visitors encounter at ATR, serving as the welcoming face of the organization. This role is essential to the day-to-day operations in the day-to-day operations of ATR requires a highly organized, detail-oriented, and empathetic individual who can effectively communicate with a diverse range of people, including staff, volunteers, adopters, and the public.

Key Responsibilities:

Administrative Tasks:

  • Process intake paperwork for incoming dogs.
  • Create adoption contracts.
  • Process adoptions and register microchips.
  • Manage and maintain the appointment calendar.
  • Organize payments and inventory.
  • Update and maintain all profiles in Animal Shelter Management

Customer Service:

  • Greet every visitor warmly and professionally.
  • Answer phone calls, emails, voicemails, and in-person inquiries.
  • Provide information about adoption procedures, dog care, and other relevant topics.
  • Navigate challenging situations such as handling returns, adopter concerns, and found dog inquiries with empathy, professionalism, and resourceful solutions.

Adoptions:

  • Conduct adoption counseling sessions, asking insightful questions to match potential adopters with suitable dogs.
  • Create a positive,welcoming, and informational adoption experience.
  • Manage dogs of various sizes and temperaments during meet-and-greets.
  • Provide post-adoption support and guidance to new pet owners.

Teamwork and Professional Development:

  • Collaborate effectively with team members across different departments.
  • Participate in regular team meetings and training sessions.
  • Maintain a positive and supportive work environment.

Perform other duties as assigned to support the overall mission and operations of Almost There: A Mom + Pups Rescue.

Qualifications:

  • Strong organizational and time management skills.
  • Proficient in technology, including email, scheduling systems, and data entry.
  • Excellent communication and interpersonal skills, including proficiency in phone and text communication.
  • Ability to multitask and prioritize tasks.
  • Passion for animal welfare.
  • Experience working with dogs or other animals, preferred but not required.
  • Ability to lift up to 55 pounds.

Schedule:

  • Flexible schedule, including weekends and evenings.
  • Minimum commitment of 3 shifts per week.
  • Minimum commitment of 1 shift being on a weekend (Saturday or Sunday).

If you are a compassionate, organized, and dedicated individual who loves dogs, we encourage you to apply for this rewarding position.

Shifts: Within the hours of 10:30 AM - 8:30 PM (Monday-Friday) and 7:30 AM - 8:30 PM (Saturday & Sunday)

Job Type: Part-time

Pay: $16.00 per hour

Application Question(s):

  • Please give a brief description of why you are interested in this position.
  • Are you able to commit to 3 shifts a week, including at least one weekend shift per week?
  • Do you have experience handling administrative tasks such as scheduling, data entry, or managing appointment calendars? Please briefly describe your experience.
  • Please briefly explain your experience with dogs.

Ability to Commute:

  • Phoenix, AZ Required)

Work Location: In person

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