Maintenance Supervisor

The Maintenance Supervisor will report to the Property Manager and provide guidance and direction to Maintenance Technician(s) and Porter(s) as applicable, as all maintenance positions report to the Property Manager.

The Maintenance Supervisor will have responsibilities for the maintenance, repair, and cleanliness of apartment buildings assigned to them, which may consist of multiple locations and building types.

The Maintenance Supervisor, as a key player in our operations, will ensure that their assigned apartment buildings are meticulously maintained to uphold our company and industry standards of excellence.

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• Perform administrative work each morning (30 minutes) as assigned by the PM or Support Center, including but not limited to prescribed online training, reviewing "My Pennrose" updates, reviewing messages from the executive team/ownership, scheduling vendors, ordering parts, participating in "Team Meetings," etc. Communication and compliance with PMs, MSs, RPMs, RMMs, and Property Support Center is mandatory. Your supervisor will provide undisturbed computer time.
• Ensure all service requests and repairs are made correctly and promptly using the company's mobile maintenance app.
• Lead the maintenance staff; participate in diagnosing problems and replacement and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, drywall, and appliances.
• Ensure that the buildings, grounds, common areas, and vacant units are painted, cleaned, and ready for use per company guidelines. All Maintenance Supervisor and Tech positions require hands-on, in-house painting and cleaning. Discuss with the hiring manager for more details.
• Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins. This includes conducting a pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. All units shall be turned within five business days of moving out.
• Completes monthly Preventative Maintenance process as the Policy and Procedure Manual outlines.
• Consistently prepares for Owner, Federal, State, and local inspections.
• Inspect grounds, buildings, and common areas for a clean environment.
• Remove snow from sidewalks, entryways, and other common areas as directed by a supervisor with company-approved equipment and supplies and keep records in a company-provided log.
• Assists Property Manager in developing the budget for repair and maintenance and capital expenses.
• Maintain an organized, clean, and safe work area.
• Comply with all Standard Operating Procedures.
• We are committed to your safety and well-being. You will be expected to comply with all OSHA regulations and health, safety, and environmental laws, ensuring a secure and healthy work environment.
• Communicate effectively with residents, fellow associates, vendors, and supervisors.
• Embrace the opportunity for personal growth and development by actively participating in our technical training programs, designed to maintain and enhance your personal skill level.
• Other tasks or duties as assigned by supervisor.

Performance Metrics

• Property will successfully meet all aspects of the annual operating budget

• Property inspection results will be consistently excellent

• Unit turnover and unit occupancy times will steadily improve, as will tenant residency

• Insurance claim work will be administered timely and professionally

• Work order and preventative maintenance completions will meet PMC standards consistently

• Property will not experience insurance claims due to neglect on the part of staff

• Resident satisfaction surveys will yield consistently positive results

Required Education and Experience: 

• High School Diploma / GED – technical training certifications a plus
• Three years of oversight of Maintenance Buildings and team members.
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties)
• A company-provided EPA certification is required within six months of employment. Pennrose Management Company provides this certification.

Preferred Education and Experience:

• EPA Certification (608 – Universal)
• CAMT

Working Conditions: 

• Ability to work periodic flexible hours is required.
• Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat, and reach overhead, and meet standard mobility and lifting for tasks typically associated with property maintenance
• On-call, after-hour emergency service is required, with on-call staff required to live within a minimum distance of the community for efficient response time
• Hands-on repair and maintenance work constitutes the majority of time and duties