SaaS Training Specialist

Location/Travel Requirements:
Hybrid- Employees may be required to work out of the nearest office location for quarterly meetings 1-4 times annually. 20%+ travel required for client meetings, training, etc..

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software. Designed to meet the needs of TPRM teams at Global 2000 enterprises, our innovative Intelligence FirstTM Platform uses AI to optimize time-intensive processes, reduce manual work, and drive better business outcomes. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations.

Join us at Aravo Solutions, where we are passionate about helping companies manage risk and promote integrity across their extended enterprise. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management

Position Overview:
We are seeking a dynamic and knowledgeable
SaaS Training Specialist
to design, deliver, and continuously improve training programs that empower both clients and internal teams to successfully configure, use, and support our highly customizable software platform. This role plays a key part in driving customer adoption, reducing time to value, and ensuring consistent knowledge transfer through engaging and effective training experiences.

Key Responsibilities:

• Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality
• Conduct "train-the-trainer" sessions to equip client teams with the skills to train their own users effectively
• Create and maintain training materials, including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises
• Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates
• Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension
• Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement
• Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training
• Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes

Requirements
Qualifications:

• Bachelor's degree or equivalent experience required
• 3+ years of experience in software training, preferably for a SaaS or configurable enterprise platform (e.g., CRM, ERP, GRC, or similar)
• Proven experience designing and delivering both technical and non-technical training
• Strong understanding of adult learning principles and instructional design best practices
• Excellent communication, presentation, and facilitation skills
• Ability to tailor training to different audiences (technical administrators, business users, executives)
• Experience with LMS tools, e-learning authoring tools (WorkRamp, Articulate, Camtasia, etc.), and virtual classroom platforms (Zoom, Teams, etc.)
• Ability to travel occasionally for client or internal training engagements

Preferred Qualifications:

• Experience in train-the-trainer program development
• Familiarity with Professional Services and client implementation lifecycles
• Knowledge of SaaS configuration concepts and customer onboarding processes
• Certification in Instructional Design, Training, or Adult Learning (e.g., CPLP, ATD) is a plus

Why Join Us:
At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects.

Benefits

• 100% Employer Paid Medical Insurance options for the Employee and Family
• Paid Maternity and Paternity Leave
• Life and AD&D Insurance
• Long-Term Disability Insurance
• 401K with Company Matching
• Equity Participation
• 4 Weeks of Vacation
• Fully Stocked Kitchens
• Company-Sponsored Charitable Day of Giving Events
• many more
• Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.