Customer Success Manager

*Entouch Controls*
Founded in Dallas, Texas in 2008, ENTOUCH is the pioneer in energy management-as-a-service and smart building technology. Our turnkey platform helps multi-site businesses digitally transform operations, optimize performance, and reduce energy usage to drive profitability.

We're the only provider that owns our entire technology stack, allowing us to integrate and manage diverse systems through a single cloud-based solution. Our
*ENTOUCH.360*
managed service leads the industry in speed, quality, and customer satisfaction, maintaining a 100% renewal rate.

At ENTOUCH, we're driven by innovation, collaboration, and customer success. You'll join a team of industry veterans passionate about using technology to make buildings smarter, operations smoother, and businesses more sustainable.

Learn more at

This position is being posted on behalf of Ecotrak's sister company, ENTOUCH Controls.
About The Role
We're looking for a passionate, relationship-driven
*Customer Success Manager (CSM)*
to join our growing Success team. You'll own the customer relationship from assessment through long-term maintenance, ensuring customers realize the full value of ENTOUCH solutions.

As a trusted advisor, you'll deliver managed services, support onboarding and training, coordinate product hardware rollouts, identify growth opportunities, and proactively drive customer outcomes and satisfaction.

This role reports to the VP of Customer Success.

What You'll Do

• Serve as the primary point of contact for assigned enterprise customers, guiding them through the full lifecycle.
• Strive for excellence to continue achieving 100% customer satisfaction with managed services.
• Grow assigned accounts by learning the customer needs and aligning these needs with the current and emerging ENTOUCH capabilities.
• Lead proactive portfolio reviews to ensure customer goals and performance objectives are achieved.
• Create and deliver monthly and annual business reviews with actionable insights.
• Provide onboarding, training, and remote support as needed.
• Coordinate and oversee customer product hardware rollouts, ensuring alignment across internal teams and timely delivery.
• Collaborate with Engineering, Operations, Accounting and Support to deliver seamless service and resolve issues efficiently.
• Identify and pursue opportunities to expand customer engagement and adoption.
• Act as a customer advocate within ENTOUCH, ensuring the customer voice informs internal priorities.
• Analyze usage and performance data to identify trends and recommend optimizations.
• Communicate proactively, clearly, and consistently to maintain alignment and trust.

Required Qualifications

• 3–7 years of experience managing customer relationships, ideally in SaaS, energy management, or technology services.
• Bachelor's degree.
• Strong analytical and problem-solving skills; ability to interpret and present data-driven insights.
• Exceptional communication and presentation skills with keen attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience with CRM and ticketing systems (Salesforce, Zendesk, or preferred).
• Strong organizational and multitasking abilities
• A curious, solutions-oriented mindset and eagerness to learn ENTOUCH's platform and technology.
• An internal drive for professional growth, including pursuing relevant industry certifications such as LEED Green Associate or other energy and sustainability credentials.

Preferred Qualifications

• Master's degree in Business, Engineering, or related field.
• Experience in IoT, energy management, or facilities technology.
• Familiarity with data visualization and business intelligence tools.

Additional Details

• Travel up to 25%, including occasional after-hours or out-of-town commitments.
• Most work performed in a hybrid or office environment at our Richardson, TX headquarters.